Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Hand to Hold Office Manager

Hand to Hold, a national NICU family support nonprofit, seeks a full-time Office Manager. This new position combines two key functions within the organization: human resources and office administration. This candidate will primarily be responsible for spearheading Hand to Hold’s human resources efforts. In addition, this candidate will serve as Hand to Hold’s office administrator, responsible for maintenance and support of the organization’s office space. The Office Manager will act as the ‘face’ of our company and ensure visitors and staff receive a heartwarming welcome.

Reporting to the Director of Operations, the Office Manager will review and evolve current human resources practices to best align with Hand to Hold’s continued rapid growth. Experience with human resources best practices, benefits development, and payroll is desired. Ability to multi-task and work closely and collaboratively with staff, board and volunteers is important.

The Office Manager will also be responsible for maintaining our reception area, coordinating all front desk activities. Responsibilities include maintaining a clean and functional office space and a pleasant work environment for the organization, ensuring high levels of organizational effectiveness, communication and safety. Candidates should combine a pleasant personality with a dynamic professional attitude to deal efficiently with complaints and have a solid customer service approach. Ultimately, this person should be able to ensure our front desk provides professional and friendly service to our visitors, volunteers and staff.

In this role, qualified applicants are required to hold standard office hours each week. Strong preference is given for someone who is eager to apply their organizational and time management skills in a non-profit environment. The applicant should be able to take direction, work well with others virtually, be professional and work efficiently.

This full-time paid position will be responsible for helping Hand to Hold staff members have the tools to be successful in expanding awareness of the organization’s mission. Personal experience with Hand to Hold’s mission is helpful but not mandatory.

Human Resources:
• Administer various human resources plans and procedures for all company personnel
• Assist in development and maintenance of employee handbook and personnel policies and procedures
• Ensure handbook and policy changes are communicated to staff and proper compliance is followed
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Perform benefits administration and handle payroll company administration
• Conduct recruitment efforts and handle new employee onboarding and orientation
• Coordinate termination procedures when personnel leave, including exit interview
• Track employee paid time off

Office Administration:
• Greet and provide general support to visitors, volunteers and staff
• Take delivery of packages, monitor mailbox and ensure proper mail distribution
• Manage main phone line, routing calls to appropriate staff
• Maintain clean and functional office space
• Monitor and maintain stock of office supplies and place orders when necessary
• Maintain the office condition, monitor equipment and arrange necessary repairs
• Assist with scheduling meetings, appointments and travel arrangements for executive staff
• Manage Hand-to-Hold-provided items for personnel
• Coordinate monthly staff meetings
• Assist with board and committee meeting arrangements
• Assist executive staff with donor/board/staff recognition, as needed

• 3-5 years’ experience in office management and human resources preferred, non-profit experience a plus.
• Experience with human resources best practices, benefits development, and payroll is desired.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Knowledge of office administrator responsibilities, systems and procedures.
• Familiarity with email scheduling tools, like Outlook.
• Proficiency with MS Office (email, spreadsheets and databases) preferred.
• Preference given to experience with Blackbaud information systems.
• Attention to detail and problem-solving skills.
• Demonstrated excellence in organizational, time management and communication skills.
• Proven ability to effectively manage projects and work on teams.
• Ability to work autonomously and proactively is a must.
• Excellent written and verbal communication skills preferred.


To apply, please send resume and cover letter to angela [at] handtohold [dot] org