Become a Helping Hand



Hand to Hold carefully matches seasoned NICU parents (Helping Hands) with new parents in need of support.

These peer-to-peer relationships inspire hope and offer the chance to ask personal questions and receive support from someone who is uniquely familiar with the experience of high-risk pregnancy, preterm birth, life in the Neonatal Intensive Care Unit, a child or multiples born with a special health care need, loss of pregnancy and/or infant loss.

Helping Hands complete our extensive training program before being matched with a new parent. Training focuses on the difference between peer-to-peer support and support provided by a trained professional counselor. Information regarding effective listening skills, signs of post-traumatic stress disorder (PTSD) and self-care is also provided. Please contact us if you’d like to help or you have questions.


Steps to Volunteer as a Peer Mentor

  1. Join our Volunteer List to indicate your interest. Read through our Frequently Asked Questions.
  2. Answer a few questions so we know more about you and your NICU experience.
  3. Complete the online training at your own pace.
  4. Participate in a background check.
  5. Sign off on a Volunteer Agreement which describes confidentiality policies and set volunteer expectations.
  6. Our volunteer coordinator will be in touch to set up a phone call to discuss your interests and answer your questions.
  7. Get matched with a family who has requested support.

Welcome… and thanks for becoming a lifeline for families in need!