Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Fatherhood Support Specialist

Hand to Hold is a national non-profit organization providing personalized support before, during and after a NICU stay to help ensure all NICU families thrive.    

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Fatherhood Support Specialist to join our team to support NICU dads virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family.  

Here at Hand to Hold, you’re not just another employee, you’re an essential part of a driven, vision-inspired and mission-led team. 

If you are a great communicator, self motivated, a self-described people person, want to do work with meaning and purpose and like to move quickly we want you to apply for this position!

Reporting to the Program Manager under the general direction of the Program Director, the Fatherhood Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values. This position provides peer psycho-social support and education for NICU dads.  The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. 

A high degree of competence or expertise in using technology is necessary as communication with families is performed virtually through various platforms.  This is a multi-faceted role that requires a person who is energetic, proactive and motivated, produces consistently high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU fathers possible.

Personal experience as a NICU father is required, and being bilingual in English and Spanish is preferred.

Essential Functions:

Virtual Support Group Facilitation 

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plan and prepare for each virtual support group. Tailor or develop father-focused group topics.
  • Provide support and encouragement to families during groups.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups.

NICU Dads Discussion Podcast

  • Work with the Marketing team to develop a content strategy for this podcast channel’s growth.
  • Research and manage the booking of podcast guests.
  • Research opportunities for Hand to Hold to be a guest on other relevant podcasts.
  • Coordinate recording logistics and writing podcast episode scripts/questions.
  • Take an active role in outreach and marketing of the podcast channel.
  • Script-writing, interview scheduling, audio recording, technical proficiency, and marketing outreach related to producing and marketing the podcasts preferred.

Facebook Group Moderation

  • Moderate Hand to Hold’s NICU Dads private group and grow its presence.
  • Provide support and encouragement to NICU fathers subscribed to the Facebook group. 
  • Research relevant content to post and engage NICU fathers on a regular basis.
  • Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.

Online Community Moderation

  • Provide support and encouragement to fathers throughout their NICU journey through Hand to Hold’s Mobile App.
  • Moderate specific discussion threads designed with the emotional, physical and social needs of NICU fathers and/or engage in one-on-one chats with participants.
  • Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.

General:

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions, and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.
  • Communicate with families during regular business hours, evenings or weekend hours, depending on the work schedule set.
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

Requirements:

  • Bachelor’s degree or equivalent professional work experience.
  • Personal experience with a child or loved one in the NICU.  
  • Certification in peer support, or willingness to begin the certification within the first 90 days.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English and Spanish.
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs. 
  • Ability to work both independently and on teams. 
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support. 
  • Willingness to learn and apply best practices in health literacy and medical education. 

Supervision:

Report to the Hospital Ambassador Program Manager

Additional Information:

Flexible work schedule

Part-time Non-exempt hourly position.

Estimated at 10-12 hours per week.

Compensation:  $20 – $21/hour depending on skills and experience.

Hand to Hold is not currently able to offer part-time employee health insurance or benefits.

 

Apply online, or send a cover letter and resume to jobs@handtohold.org.

 

Virtual Family Support Specialist

Hand to Hold is a national non-profit organization providing personalized support before, during and after a NICU stay to help ensure all NICU families thrive.    

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Virtual Family Support Specialist to join our team to support NICU families virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family.  

Here at Hand to Hold, you’re not just another employee, you’re an essential part of a driven, vision-inspired and mission-led team. 

If you are a great communicator, self motivated, a self-described people person, want to do work with meaning and purpose and like to move quickly we want you to apply for this position!

Reporting to the Program Manager under the general direction of the Program Director, the Virtual Family Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values. This position provides peer psycho-social support and education for NICU families.  The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. 

A high degree of competence or expertise in using technology is necessary as communication with families is performed virtually through various platforms.  This is a multi-faceted role that requires a person who is energetic, proactive and motivated, produces consistently high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU families possible.

Personal experience with Hand to Hold’s mission, and being bilingual in English and Spanish, are required.  

Essential Functions:

Virtual Support Group Facilitation in English and Spanish

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plan and prepare for each virtual support group.
  • Provide support and encouragement to families during groups.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups.

Peer Mentor Program Coordination in Spanish

  • Perform peer mentor recruitment, training and deployment in Spanish. 
  • Screen and train peer mentor volunteers to guarantee background standards are met to ensure they are qualified to provide specific services for appropriate placement. 
  • Coordinate matching process, monitor and mediate matches, and provide mentee and mentor support as appropriate. 
  • Maintain participant and database information including contact and demographic data, background checks, confidentiality agreements and training updates.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the  program.

Facebook Group Moderation in Spanish

  • Moderate Hand to Hold’s Facebook Latino private group and grow its presence.
  • Provide support and encouragement to Spanish-speaking NICU families subscribed to the Facebook Latino group. 
  • Research relevant content to post and engage Spanish-speaking NICU families.
  • Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.

App Moderation in English and Spanish

  • Provide support and encouragement to families during their NICU journey through Hand to Hold’s Mobile App.
  • Moderate specific discussion threads designed with the emotional, physical and social needs of the entire NICU family and/or engage in one-on-one chats with participants.
  • Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.

General

  • Communicate with families during regular business hours, as well as evenings or weekend hours, depending on the work schedule set.
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Program Manager and/or Program Director. 

Requirements:

  • Bachelor’s degree or equivalent professional work experience.
  • Personal experience with a child or loved one in the NICU.  
  • Bilingual in English and Spanish.
  • Certification in peer support or willingness to complete certification within the first 90 days.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English and Spanish.
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs. 
  • Ability to work both independently and on teams. 
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support. 
  • Willingness to learn and apply best practices in health literacy and medical education. 

Additional Information:

Flexible work schedule

Estimated 10-15 hours per week; maximum of 20

Non-exempt hourly, part-time position

Compensation:  $21/hour

Hand to Hold is not currently able to offer part-time employee health insurance or benefits.

 

Apply online, or send a cover letter and resume to jobs@handtohold.org.

 

Intern - Development

Hand to Hold is a national non-profit organization providing NICU family support through a number of service-oriented programs and is looking for Interns interested in development and nonprofit fundraising.   This internship is open to candidates who are currently attending College/University and working towards completion of a Business, Communications, Marketing, or Social degree program.  

The Development Intern(s) will work alongside the Development Department on projects.  The primary goals and projects include (but not limited to): 

  • Assist with activities related to event planning and coordination, for example the logistics behind the scenes, organizing in-kind donation solicitations and pickup, and performing important administrative tasks;
  • Maintain donor database (CRM);
  • Help execute Giving Society stewardship plan;
  • Solicit in-kind donations for NICU families;
  • Build corporate partnerships and coordinate fundraising opportunities; 
  • Research potential corporate sponsors for Hand to Hold. 

Top Candidate Qualifications:

  • Participating in a relevant college degree program;
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission;
  • Bold – although Hand to Hold is an established nonprofit that has been around for 10+ years, we are rapidly growing and always welcome new ideas; 
  • Compassionate – Hand to Hold works with families facing heartache, grief, and trauma. We meet them where they are with grace and acceptance; 
  • Interest in fundraising and development for nonprofit organizations. 

Detail Information:

  • Internships are unpaid with eligible course credit (must be enrolled in college course);
  • Hourly position: estimated at 10+ hours per week;
  • Flexible work schedule;
  • Supervision from Hand to Hold Development Director;
  • Hand to Hold’s staff is currently hybrid, in office and remote. This internship may require occasional assistance at the office and travel for event needs in Austin area;
  • Areas of focus are nonprofit event management, in-kind donations, nonprofit fundraising and event coordination. 

 

Apply online or contact our Internship and HR Recruitment department at jobs@handtohold.org.

This page was last modified on Jul 25, 2022 @ 1:01 pm. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.