Job Openings

Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay.  All programs are designed with the emotional, physical and social needs of NICU families to help them feel more secure during a highly stressful time.  This early intervention mental health support is available at no cost to NICU families across the United States.  

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Finance Coordinator to join our team in Austin, TX.  Reporting to the Chief Operating & Finance Officer, this person will manage daily accounting and financial transactions, playing a vital role in supporting the organization’s annual budget of approximately $3M.

This person will be responsible for ensuring that our day-to-day accounting and finance operations run smoothly in order to strengthen Hand to Hold’s finances and leverage the organization for continued growth and success. Supporting the COO/CFO, this candidate will have oversight in grant and fund accounting, contract billing, budgeting, banking, preparation of reports, and maintenance of records.  Personal experience with Hand to Hold’s mission is a plus.

Key Responsibilities

Accounting & Reporting

• Oversee the general accounting, including, among other things, journal entries, accounts payable, accounts receivable and reconciliation of bank accounts.
• Ensure that all financial activities involving grant funds awarded are accounted for in compliance with rules and GAAP, grantor and/or agency specific requirements, and Hand to Hold’s financial policies and procedures.
• Prepare monthly, quarterly and annual financial reports for departmental directors, Finance Committee and Board of Directors.  
• Prepare & monitor short- and long-term cash flow analysis.
• Provide financial reports to funders and partners as requested. 
• Assist the COO/CFO with the annual audit and preparation of federal filings including IRS Form 990 ensuring they are filed accurately and in a timely fashion.
• Respond to inquiries from vendors, funders, partners and internal staff re: financial matters.

Budget Drafting & Management 

• Assist the leadership team in drafting annual organizational budgets, ensuring that organizational strategic priorities are properly funded, and year-over-year and budget-to-actual variance analysis and reporting for internal tracking.
• Provide grant and project-based budgets, and strategic support in fundraising efforts to optimize revenue. 
• Support the leadership team in proactively identifying and implementing process improvements and actionable remedies that optimize efficiencies and improve the quality of financial analysis.
• Support the COO/CFO in proactively monitoring financial risks to develop, promote, and maintain best accounting practices around strong internal controls.
• Maintain compliance with all documentation of our fiscal policies and procedures.

Financial Management

• Monitor accounts payable and receivable to ensure that payments are timely and up-to-date
• Prepare vouchers, invoices, checks, account statements, reports, and other records and review them for accuracy
• Work with Development team to ensure adherence to tax law requiring nonprofits to acknowledge tax-deductibility of donations
• Manage payroll and enter staff information into the online system
• Work with Development team to reconcile campaigns, donations received, accounting software, and database records
• Monthly expense entry and management, as well as month-end closeout including credit card and bank account reconciliations.  
• Maintain a chart of accounts to facilitate accurate financial statements
• Maintain an organized and accurate record of all checks, deposits, donations and expenses, both physical and electronic

General

• Participate, facilitate and/or assist at Hand to Hold events.
• Attend monthly staff meetings
• Other duties as may be assigned by the COO/CFO

Requirements

• Bachelor’s degree in Accounting or Finance, Certified Public Accountant (CPA) or equivalent work experience.
• 2+ years of experience in nonprofit accounting, with strong knowledge and understanding of Nonprofit GAAP. 
• Budget drafting/management, analytical, writing and organization skills with the capacity to manage projects and successfully prioritize among multiple tasks.
• Experience with Quickbooks Online.
• Proficient in Google & Microsoft Office products, including expertise in Excel.
• Ability to maintain the highest confidentiality when dealing with sensitive & private information.
• Ability to work independently, think proactively, address problems creatively, and take initiative appropriately. 
• Demonstrated excellence in organizational, written and verbal communication skills.
• Thorough knowledge and understanding of bookkeeping principles and best practices with a keen eye for detail, especially in regard to financial reporting.
• Must be authorized to work in the U.S.
• Personal experience with a child or loved one in the NICU is a plus.

Pay & Benefits:

• Compensation: starting at $50,000 commensurate with experience
• Benefits: fully paid Medical, $20,000 Life Insurance and Employee Assistance Program for employee
• option to add Dental, Vision & additional Life insurance as well as coverage for dependants
• 10 days annually of Paid Time Off
• 12 days annually of accrued Sick Time
• 13 annual Paid Holidays, including the working days between Christmas & New Year’s Day
• Open to applicants in the Austin, Texas metropolitan area
• Full-time, hourly, exempt position: 40 +/- hours per week schedule 
• Must be available to work from our office in North Austin 
• Flexibility in work schedule and hybrid working arrangement available after 90 day introductory period is successfully completed and with pre-approval by supervisor

Physical Demands:

Must be able to reach 2nd-floor office space by stairs (no elevator access) multiple times daily.

Apply online or send a cover letter and resume to jobs@handtohold.org.

Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay.  All programs are designed with the emotional, physical and social needs of NICU families to help them feel more secure during a highly stressful time.  This early intervention mental health support is available at no cost to NICU families across the United States.

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Family Support Specialist to join our team in Austin, TX (hybrid). Reporting to the Hospital Partner Program Manager, under the general direction of the Program Director, this person will play a vital role in helping to bring the 3-year strategic plan to life for Hand to Hold®.

We are dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission.  We are thought leaders and change makers. We are always learning, developing, and evolving to champion a world where all NICU families thrive. One in seven babies born in the US spends time in the NICU.  Bring your talents to our growing team to help ensure that all NICU families have a hand to hold.

What You’ll Do

Hand to Hold® is seeking a person with an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization. The Family Support Specialist will help Hand to Hold® fulfill our contractual agreement with local area hospitals to provide peer psycho-social support and education for NICU families, in partnership with hospital staff as appropriate.

The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. Additionally, too fulfill our contractual agreement with local area hospitals, the Family Support Specialist will complete the hospital’s credentialing process that requires proof of vaccinations, including COVID-19, before orientation and training commences in a hospital setting.

The Family Support Specialist’s primary responsibilities include visiting families at the bedside one-on-one, facilitating weekly support groups, distributing resources, and hosting holiday events. There are also essential data entry and reporting requirements to supervisors and hospital staff about the interactions with families.

Essential Functions

• Provides bedside support and encouragement to families during their antepartum and/or NICU stay. Work shifts include daytime, evening and/or weekend hours.
• Identifies and provides timely and effective peer psycho-social support and interventions for families either directly or through referrals.
• Disburses Hand to Hold® resources and NICU Milestone beads to parents and families.
• Plans, prepares for and facilitates in-person support groups using Hand to Hold’s custom support group curriculum.
• Provides bereavement resources and support for families who have experienced a loss in the NICU.
• Transports materials (including parent bags and resources, event materials, etc) required in the NICU from Hand to Hold’s office, or other locations, as needed.
• Helps families identify and access medical and therapeutic services in their community.
• Serves as liaison between Hand to Hold® and hospital NICU staff.
• Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.

Other Duties

• Contributes to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
• Rotates or performs shifts at other local area hospitals as needed.
• Participates, facilitates, and/or assists at Hand to Hold® or hospital events as required.
• Helps to recruit volunteers and peer mentors.
• Submits weekly and monthly reports – timesheets, expense reports – in a timely fashion.
• Attends all assigned meetings for Hand to Hold® either virtually or in person.
• Performs other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent professional work experience required.
• Personal experience with a child in the NICU is required.
• Certification in peer support by the State of Texas, or willingness to complete peer support training (virtual or in person) within the first 90 days, as well as completion of state certification process.
• Proof of vaccinations and other supporting documentation for hospital credentialing processes.
• Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
• Ability to provide culturally competent support and education in English to diverse groups of people, including Hispanic/Latinx, subcontinent Asian, Asian and Black families.
• Bilingual in English and Spanish is preferred, but required in some hospitals.
• Work or internship experience in health care, early childhood intervention, or maternal health care programs.
• Experience working with children and families, including those with disabilities.
• Willingness to learn and apply best practices in health literacy and medical education.
• Willingness to learn and abide by best practices in peer support.
• Ability to work both independently and on teams.
• Ability to think proactively, address problems creatively, and take initiative appropriately.
• Ability to maintain confidentiality and professionalism as an ambassador for the organization.
• Demonstrated excellence in organizational, written, and verbal communication skills.
• Demonstrated competence with a variety of office tools including virtual communication and meetings, time scheduling, video conferencing, organizational and project management, and CRM technology.

Additional Information:

Open to applicants in the Austin, Texas metropolitan area.

Part-time, Non-exempt hourly position.

Estimated at 10 – 30 hours per week.

Compensation:  $20/hour; $21/hour if bilingual in English and Spanish.

Hand to Hold® is not currently able to offer part-time employee health insurance or benefits.

Paid time off offered plus two office Holidays (Thanksgiving and Christmas Day) after the employee introductory period.

Physical Demands:

Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Must be able to tolerate standing or walking for 95% of the hospital shift and occasionally lifting/carrying 10-25 pounds.

Must be able to push a cart with 10-40 pounds of supplies.

Must be able to use telephone and email to communicate, approximately 2-4 hours per day.

Must be able to see clearly with or without corrected vision.

Manual dexterity sufficient to reach/handle items.

Bending, stooping, and reaching several times throughout a shift.

Climbing stairs, or using an elevator, to reach NICU in upper levels of hospitals.

Must be able to reach 2nd-floor office space by stairs (no elevator access).

Apply online or send a resume and cover letter to jobs@handtohold.org.

Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person hospital and virtual support to NICU and bereaved parents before, during and after a NICU stay.  All programs are designed with the emotional, physical and social needs of NICU families in mind to help them feel more secure during a highly stressful time.  This early intervention mental health support is available at no cost to NICU families across the United States.

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks an Office Administrator to join our team in Austin, TX. Reporting to the Chief Operating Officer, this person will play a key role in the general management of the offices of Hand to Hold.

The ideal candidate will be able to exercise sound judgment in various situations, manage a broad range of administrative responsibilities and consistently meet deadlines.

Attributes paramount to this position include superior organizational, interpersonal and communication skills; a positive and helpful attitude; and the ability to anticipate needs and implement solutions. Additional projects and tasks beyond the scope of this job description may be required to meet the organization’s needs. Personal experience with Hand to Hold’s mission is a plus.

RESPONSIBILITIES

Volunteer Coordination (25%)

• Recruit, support and develop volunteers to support hospital program and fundraising event needs
• Coordinate Youth Ambassador program
• Create volunteer postings in relevant systems and develop positive working relationships with volunteers that support organization and growth of volunteer program
• Transport and pick up materials assembled by off site volunteers
• Update and utilize contact database (Hubspot) to track and record volunteer contact information, hours, availability and preferences

General Office Administration (75%)

• Warmly welcome visitors, volunteers, and staff and assist as needed
• Serve as the central point of contact for the office and perform a broad range of administrative tasks including, but not limited to: composing and preparing correspondence; coordinating meetings and calls; planning travel and producing itineraries; managing organizational calendar; responding to emails and inquiries in the general email and voicemail boxes, and coordinating mailings
• Manage office administration including, but not limited to, scanning, filing, handling mail, office supply purchasing, inventory supply control, bank deposits, and keeping the office organized and presentable at all times
• Provide support for special projects and events and attend as needed: including venue and vendor research, budget management, guest lists, invitations, and catering
• Organize meeting room scheduling, equipment, and cleaning
• Organize and purchase catering, coffee, or other refreshments as needed
• Coordinate building and maintenance issues for general repair and updates
• Purchase computers, printers, supplies, and other equipment upon request
• Purchase and manage inventory of staff business cards, shirts, name badges, equipment and door access codes.
• Serves as point person to address staff queries regarding office-related needs
• Coordinate monthly staff meetings, including sending reminders and preparing agenda
• Coordinates staff holiday celebrations, including planning dates, sending out reminders, setting up decor and food or refreshments
• Prepare correspondence, documentation, or presentation materials.
• Assist the Online Store Coordinator in preparing, packaging, and shipping order materials and online sales as needed ensuring accuracy and efficiency on every order.
• Assist colleagues whenever necessary and be flexible and adaptable to meet the organization’s needs
• Maintain inventory and restocking of office amenities, including but not limited to the water cooler and snacks
• Maintain office system operations and safety measures (e.g., security door codes, ring doorbells, security system, panic buttons, etc.); liaise with the landlord to ensure compliance with building closures, security function, custodial and maintenance services
• Manage and oversee building access for vendors, volunteers, and staff
• Maintain physical equipment, inventory and oversee purchases of office equipment, supplies, and furniture; manage supply requests and negotiate purchase orders following budget and purchasing policies
• Update office schedules and contact lists, ensure timely distribution to staff
• Oversee office organization and operations, including the scheduling of offices for our remote team and organization of supplies
• Handle phone & email inquiries coming into the agency, liaison with community partners and management, direct inquiries to appropriate parties
• Maintain Google Drive filing system organization and maintenance.
• Send thank you gifts, schedule deliveries, and run errands as needed.
• Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
• Perform other duties as may be assigned by the Executive Staff

We prefer you have:

• Ability to convey a high degree of commitment and passion for the mission of Hand to Hold
• Excellent written and oral communication skills that are effective with diverse audiences, including board members, volunteers, internal staff, donors, executives, potential funding partners, and all constituencies
• Ability to maintain a high level of confidentiality and professionalism
• The ability to work independently and as part of a team; detail-oriented, well-organized, focused, and goal-oriented, with a high level of initiative and energy, as well as problem-solving skills.
• Prior experience in database management as well as knowledge of Hubspot CRM
• Personal experience with a child or loved one in the NICU
• Bilingual in English and Spanish

We need you to have:

• Minimum of 1 year of related experience
• Must be proficient in G Suite software, all Microsoft office products and generally technologically savvy
• Ability to work full-time from the office during regular business hours
• Professional appearance as the representative of the organization in the office
• Impeccable attention to detail, superior organizational, communication and interpersonal skills
• Aptitude for being proactive, resourceful and enterprising
• Proven ability to prioritize, respond in a fast-paced environment, handle a high volume of work and consistently meet deadlines

ADDITIONAL INFORMATION:

Open to applicants in the Austin, Texas, metropolitan area

Full-time, hourly, non-exempt position: 40 hours per week schedule.

Office hours are M-F, 9 am-5 pm

Occasional evenings and/or weekends for events as needed

Compensation starts at $20/hour based on experience

Benefits include Health & Life Insurance with the option to add Dental, Vision & Life insurance.

Paid Time off, sick time accrual, and a generous schedule of 13 paid annual holidays.

Physical Demands:

Must be able to reach 2nd-floor office space by stairs (no elevator access) multiple times daily.

Will need to occasionally exert up to 30 lbs of force to lift, carry, pull or otherwise move objects.

Apply online or send a cover letter and resume to jobs@handtohold.org.