Job Openings

Would you like to make a meaningful difference in the lives of NICU (Neonatal Intensive Care Unit) and bereaved families? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Would you like to make a meaningful difference in the lives of NICU (Neonatal Intensive Care Unit) and bereaved families? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Family Support Specialist

Hand to Hold is a national non-profit organization providing personalized support before, during and after a NICU stay to help ensure all NICU families thrive.    

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Family Support Specialist to join our team to support NICU families in one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family.  

Here at Hand to Hold, you’re not just another employee, you’re an essential part of a driven, vision-inspired and mission-led team. 

If you are a great communicator, self motivated, a self-described people person, want to do work with meaning and purpose and like to move quickly we want you to apply for this position!

Reporting to our Hospital Ambassador Program Manager, and under the general direction of the Program Director, the Family Support Specialist serves as Hand to Hold’s primary representative at Dell Children’s Medical Center for NICU staff and NICU families.  This person must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization. The Family Support Specialist will fulfill our contractual agreement with Dell Children’s Medical Center in Austin and provide peer psycho-social support and education for NICU families, in partnership with hospital staff as appropriate.  

The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. Additionally, the Family Support Specialist will start the hospital’s required credentialing process, including HIPAA training, and begin orientation in a hospital setting.

The Family Support Specialist’s primary responsibilities include visiting families at the bedside one-on-one, facilitating weekly support groups, distributing resources, and hosting holiday events. There are also essential data entry and reporting requirements to supervisors and hospital staff about the interactions with families. 


Essential Functions:

Hospital Ambassador Program

  • Provides bedside support and encouragement to families during their antepartum and/or NICU stay.
  • Identifies and provides timely and effective peer psycho-social support and interventions for families either directly or through referrals. 
  • Disburses Hand to Hold resources and NICU Milestone beads to parents and families. 
  • Plans, prepares for and facilitates in-person support groups using Hand to Hold’s custom support group curriculum.
  • Helps families identify and access medical and therapeutic services in their community. 
  • Provides bereavement resources and support for families who have experienced a loss in the NICU.
  • Serves as liaison between Hand to Hold and hospital NICU staff.
  • Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.


Virtual Support Groups

  • Facilitates virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plans and prepares for each virtual support group.
  • Tracks and reports program data within program timelines to collect demographic information and measure impact, satisfaction, and overall effectiveness of the groups.



      • Meeting with families occasionally during evening or weekend hours.
      • Attends meetings with Hospital Ambassador Program Manager and/or Program Director and other Family Support Specialists, either virtually or in person.
      • Transports materials (including parent bags and resources, event materials, etc) required in the NICU from Hand to Hold’s office, or other locations, as needed. 
      • Contributes to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
      • Participates, facilitates, and/or assists at Hand to Hold or hospital events as required.
      • Helps to recruit volunteers and peer mentors.
      • Submits weekly and monthly reports – timesheets, expense reports – in a timely fashion.
      • Performs other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 



      • Bachelor’s degree or equivalent professional work experience required.
      • Personal experience with a child or loved one in the NICU is required.  
      • Certification in peer support by the State of Texas, or willingness to complete peer support training (virtual or in person) within the first 90 days, as well as completion of state certification process.
      • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
      • Ability to provide culturally competent support and education in English to diverse groups of people, including Hispanic/Latinx, subcontinent Asian, Asian and Black families. Bilingual in English and Spanish is preferred.
      • Work or internship experience in health care, early childhood intervention, or maternal health care programs. 
      • Experience working with children and families, including those with disabilities. 
      • Willingness to learn and apply best practices in health literacy and medical education. 
      • Willingness to learn and abide by best practices in peer support. 
      • Ability to work both independently and on teams. 
      • Ability to think proactively, address problems creatively, and take initiative appropriately. 
      • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
      • Demonstrated excellence in organizational, written, and verbal communication skills.
      • Demonstrated competence with a variety of office tools including virtual communication and meetings, time scheduling, video conferencing, organizational and project management, and CRM technology.
      • Personal experience with Hand to Hold’s mission, and being bilingual in English and Spanish.


      Additional Information:

      • Open to applicants in the Austin, Texas metropolitan area.
      • Part-time, Non-exempt hourly position.
      • Estimated at 15 – 20 hours per week.
      • Compensation:  $20-$21/hour depending on skills and experience.
      • Hand to Hold is not currently able to offer part-time employee health insurance or benefits.
      • Paid time off offered plus two office Holidays (Thanksgiving and Christmas Day) after the employee introductory period.


      Physical Demands:

      Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

      Must be able to tolerate standing or walking for 95% of the hospital shift and occasionally lifting/carrying 10-25 pounds.

      Use telephone and email to communicate, approximately 2-4 hours per day.

      Must be able to see clearly with or without corrected vision.

      Manual dexterity sufficient to reach/handle items.

      Bending, stooping, and reaching several times throughout a shift.



      Apply online, or send a resume and cover letter to

      Office Administrator

      Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person hospital and virtual support to NICU and bereaved parents before, during and after a NICU stay.  All programs are designed with the emotional, physical and social needs of NICU families in mind to help them feel more secure during a highly stressful time.  This early intervention mental health support is available at no cost to NICU families across the United States.  

      As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks an Office Administrator to join our team in Austin, TX. Reporting to the Chief Operating Officer, this person will play a key role in the general management of the offices of Hand to Hold. 

       The ideal candidate will be able to exercise sound judgment in various situations, manage a broad range of administrative responsibilities and consistently meet deadlines.

      Attributes paramount to this position include superior organizational, interpersonal and communication skills; a positive and helpful attitude; and the ability to anticipate needs and implement solutions. Additional projects and tasks beyond the scope of this job description may be required to meet the organization’s needs. Personal experience with Hand to Hold’s mission is a plus.


      Volunteer Coordination (25%)

      • Recruit, support and develop volunteers to support hospital program and fundraising event needs
      • Coordinate Youth Ambassador program
      • Create volunteer postings in relevant systems and develop positive working relationships with volunteers that support organization and growth of volunteer program
      • Transport and pick up materials assembled by off site volunteers
      • Update and utilize contact database (Hubspot) to track and record volunteer contact information, hours, availability and preferences

      General Office Administration (75%)

      • Warmly welcome visitors, volunteers, and staff and assist as needed
      • Serve as the central point of contact for the office and perform a broad range of administrative tasks including, but not limited to: composing and preparing correspondence; coordinating meetings and calls; planning travel and producing itineraries; managing organizational calendar; responding to emails and inquiries in the general email and voicemail boxes, and coordinating mailings
      • Manage office administration including, but not limited to, scanning, filing, handling mail, office supply purchasing, inventory supply control, bank deposits, and keeping the office organized and presentable at all times
      • Provide support for special projects and events and attend as needed: including venue and vendor research, budget management, guest lists, invitations, and catering
      • Organize meeting room scheduling, equipment, and cleaning
      • Organize and purchase catering, coffee, or other refreshments as needed
      • Coordinate building and maintenance issues for general repair and updates
      • Purchase computers, printers, supplies, and other equipment upon request
      • Purchase and manage inventory of staff business cards, shirts, name badges, equipment and door access codes.
      • Serves as point person to address staff queries regarding office-related needs
      • Coordinate monthly staff meetings, including sending reminders and preparing agenda
      • Coordinates staff holiday celebrations, including planning dates, sending out reminders, setting up decor and food or refreshments
      • Prepare correspondence, documentation, or presentation materials.
      • Assist the Online Store Coordinator in preparing, packaging, and shipping order materials and online sales as needed ensuring accuracy and efficiency on every order.
      • Assist colleagues whenever necessary and be flexible and adaptable to meet the organization’s needs
      • Maintain inventory and restocking of office amenities, including but not limited to the water cooler and snacks
      • Maintain office system operations and safety measures (e.g., security door codes, ring doorbells, security system, panic buttons, etc.); liaise with the landlord to ensure compliance with building closures, security function, custodial and maintenance services
      • Manage and oversee building access for vendors, volunteers, and staff
      • Maintain physical equipment, inventory and oversee purchases of office equipment, supplies, and furniture; manage supply requests and negotiate purchase orders following budget and purchasing policies
      • Update office schedules and contact lists, ensure timely distribution to staff
      • Oversee office organization and operations, including the scheduling of offices for our remote team and organization of supplies
      • Handle phone & email inquiries coming into the agency, liaison with community partners and management, direct inquiries to appropriate parties
      • Maintain Google Drive filing system organization and maintenance.
      • Send thank you gifts, schedule deliveries, and run errands as needed.
      • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
      • Perform other duties as may be assigned by the Executive Staff

      We prefer you have:

      • Ability to convey a high degree of commitment and passion for the mission of Hand to Hold
      • Excellent written and oral communication skills that are effective with diverse audiences, including board members, volunteers, internal staff, donors, executives, potential funding partners, and all constituencies
      • Ability to maintain a high level of confidentiality and professionalism
      • The ability to work independently and as part of a team; detail-oriented, well-organized, focused, and goal-oriented, with a high level of initiative and energy, as well as problem-solving skills.
      • Prior experience in database management as well as knowledge of Hubspot CRM
      • Personal experience with a child or loved one in the NICU  
      • Bilingual in English and Spanish

      We need you to have:

      • Minimum of 1 year of related experience
      • Must be proficient in G Suite software, all Microsoft office products and generally technologically savvy
      • Ability to work full-time from the office during regular business hours
      • Professional appearance as the representative of the organization in the office
      • Impeccable attention to detail, superior organizational, communication and interpersonal skills
      • Aptitude for being proactive, resourceful and enterprising
      • Proven ability to prioritize, respond in a fast-paced environment, handle a high volume of work and consistently meet deadlines 


      Open to applicants in the Austin, Texas, metropolitan area

      Full-time, hourly, non-exempt position: 40 hours per week schedule. 

      Office hours are M-F, 9 am-5 pm 

      Occasional evenings and/or weekends for events as needed 

      Compensation starts at $20/hour based on experience

      Benefits include Health & Life Insurance with the option to add Dental, Vision & Life insurance.

      Paid Time off, sick time accrual, and a generous schedule of 13 paid annual holidays.

      Physical Demands:

      Must be able to reach 2nd-floor office space by stairs (no elevator access) multiple times daily.

      Will need to occasionally exert up to 30 lbs of force to lift, carry, pull or otherwise move objects.

      Apply online or send a cover letter and resume to

      Intern - Development

      Hand to Hold is a national non-profit organization providing NICU family support through a number of service-oriented programs and is looking for Interns interested in development and nonprofit fundraising.   This internship is open to candidates who are currently attending College/University and working towards completion of a Business, Communications, Marketing, or Social degree program.  

      The Development Intern(s) will work alongside the Development Department on projects.  The primary goals and projects include (but not limited to): 

      • Assist with activities related to event planning and coordination, for example the logistics behind the scenes, organizing in-kind donation solicitations and pickup, and performing important administrative tasks;
      • Maintain donor database (CRM);
      • Help execute Giving Society stewardship plan;
      • Solicit in-kind donations for NICU families;
      • Build corporate partnerships and coordinate fundraising opportunities; 
      • Research potential corporate sponsors for Hand to Hold. 

      Top Candidate Qualifications:

      • Participating in a relevant college degree program;
      • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission;
      • Bold – although Hand to Hold is an established nonprofit that has been around for 10+ years, we are rapidly growing and always welcome new ideas; 
      • Compassionate – Hand to Hold works with families facing heartache, grief, and trauma. We meet them where they are with grace and acceptance; 
      • Interest in fundraising and development for nonprofit organizations. 

      Detail Information:

      • Internships are unpaid with eligible course credit (must be enrolled in college course);
      • Hourly position: estimated at 10+ hours per week;
      • Flexible work schedule;
      • Supervision from Hand to Hold Development Director;
      • Hand to Hold’s staff is currently hybrid, in office and remote. This internship may require occasional assistance at the office and travel for event needs in Austin area;
      • Areas of focus are nonprofit event management, in-kind donations, nonprofit fundraising and event coordination. 


      Apply online or contact our Internship and HR Recruitment department at

      This page was last modified on Nov 18, 2022 @ 1:08 pm. If you see any information that needs to be updated or corrected, please contact