Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Marketing Manager - Austin

Hand to Hold is seeking a hands-on Marketing Manager to be responsible for all marketing activities from concept to execution to meet long and short-term growth objectives. Responsible for developing digital strategy, acquisition and retention programs, and systems to support strategic growth which means helping more families. This is a full-time, exempt position located in Austin, TX.  The Marketing Manager will report directly to the CEO with supervision by COO as well. 

The successful candidate will be a self-starter who demonstrates a high degree of proactivity, works well in a growth minded, collaborative environment and is experienced in digital marketing and continual learning to stay current on digital trends to support being digitally scrappy with budget funds.  Specific responsibilities include strategic marketing strategies, pathways and execution for consumers, corporate/individual donors, and health care professionals. 

Ideal candidates would have demonstrated integrated digital marketing experience including SEO/SEM, CRM/Email, Website, Social (FB, IG, Pinterest, TikTok), YouTube and podcasts and be a digital-first marketer at heart.  

The position is part of the management team that drives overall strategy for the organization.  The Marketing Manager will be instrumental in ensuring consistent and effective internal processes, communications and metric evaluation in order to position the organization for continued growth and success. 

Apply here.

Essential Functions

  • Responsible for all marketing activities from concept to execution to meet long and short-term growth objectives. 
  • Set and manage the annual marketing budget.
  • Oversee and direct integrated marketing programs including PR, corporate partnerships, acquisition priorities, content, creative services, sales enablement.
  • Provide leadership and support the design and development of marketing collateral while driving consistency of the  Hand to Hold look, tone and feel in the market with branded assets.    
  • Development and execution of marketing reporting to track, measure and analyze performance. 
  • Create marketing strategy and develop proposals for Hospital Ambassador Program. 
  • Create digital marketing strategy and develop media kit and advertising sales strategy for Hand to Hold’s multi Podcast channels and other assets including Website, blog and newsletter.
  • Leader of SEO/SEM, CRM/Email, Website, Social (FB, IG, Pinterest, TikTok), YouTube and podcasts marketing strategy and work closely with editorial staff to support and help prioritize growth areas.  
  • Drive migration and marketing strategy to build membership of the newly launched online community and attendance at Hand to Hold’s virtual conference. 
  • Author strategic and executional presentations to bring team, BOD and corporate sponsors on journey of progress, growth and opportunities.  
  • Oversee and direct market research, competitor analysis, and customer service and retention monitoring processes and initiatives.
  • Work with board member marketing advisor and Development Director to set priorities and strategy.
  • Perform other duties as needed.

Responsibilities

  • Attend a weekly one-on-one meeting with Supervisor 
  • Leadership meetings as requested
  • Attend monthly All-Staff Meetings

Requirements

  • Bachelor’s degree in Marketing, Communications or Business preferred 
  • Minimum 3-5 years progressive experience in marketing and communication roles. 
  • People management experience.
  • Demonstrated integrated digital marketing experience across multiple platforms.
  • Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
  • Available to travel for sales meetings, industry meetings and conferences.
  • Excellent verbal and written communication skills with exceptional attention to detail.
  • Personal qualities of integrity, professionalism, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU and/or work experience in health care, early childhood intervention, or maternal health care programs is a plus.

Supervision

Reports to the CEO and COO

Additional Information

Open to applicants in the Austin, Texas metropolitan area

Full time, salary, exempt position

Compensation:  $50,000 + annually commensurate with experience.

Benefits include Health & Life Insurance with the option to add Dental, Vision, and additional Life insurance.

Paid Time off as well as a generous schedule of paid annual holidays.

 

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers).

 

Work Hours/Schedule

Regular – Normal work hours and days assigned based on a 40+/- hour workweek.

Covid 19 update:  The majority of office staff is currently working remotely, this position may require 1 – 2 days per month at the office for management meetings.  

Our office is committed to following all Austin Public Health Covid 19 protocols.

Apply here.

 

Virtual Family Support Specialist - Fatherhood Focus

This part-time position provides peer psycho-social support and education for NICU families, specifically fathers, in the organization’s virtual settings.  Leaning on their own personal experience and specific peer support training, the Virtual Family Support Specialist is responsible for supporting NICU fathers virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family. 

The Virtual Family Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization.  A high degree of competence or expertise in using technology is essential as communication with families is primarily performed virtually through various platforms and there are essential data entry and reporting requirements to supervisors for program evaluation. 

This is a multi-faceted role that requires a person who is energetic, proactive and motivated; a proven self starter with the ability to work in a fast paced environment, consistently produces high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU fathers possible.

The Virtual Family Support Specialist reports to the Hospital Ambassador Program Manager, under the general direction of the Program Director. Currently, the position is part-time, however, there is room for growth into a full-time position. Personal experience with Hand to Hold’s mission, and being bilingual in English and Spanish, are required.

Essential Functions

Program Development

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.

NICU Dads Discussion Podcast

  • Work with the Marketing team to develop a content strategy for this podcast channel’s growth.
  • Research and manage the booking of podcast guests.
  • Research opportunities for Hand to Hold to be a guest on other relevant podcasts.
  • Coordinate recording logistics and writing podcast episode scripts/questions.
  • Take an active role in outreach and marketing of the podcast channel.
  • Identify appropriate links and keyword tags to associate with each podcast episode for the website.
  • Script-writing, interview scheduling, audio recording, technical proficiency, and marketing outreach related to producing and marketing the podcasts preferred.

Facebook Group Moderation

  • Moderate Hand to Hold’s NICU Dads private group and grow its presence.
  • Provide support and encouragement to NICU fathers subscribed to the Facebook group. 
  • Research relevant content to post and engage NICU fathers on a regular basis.
  • Create a plan for promoting the group and for posting content on a quarterly basis.
  • Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.

Online Community Moderation in English and Spanish

  • Provide support and encouragement to fathers throughout their NICU journey through Hand to Hold’s Online Community using the On the Dot platform.
  • Moderate specific discussion threads designed with the emotional, physical and social needs of NICU fathers and/or engage in one-on-one chats with participants.
  • Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.

 

Virtual Support Group Facilitation in English and Spanish

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plan and prepare for each virtual support group. Tailor or develop father-focused group topics.
  • Provide support and encouragement to families during groups.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups.

General

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions, and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.
  • Communicate with families during regular business hours, as well as evenings or weekend hours, depending on the work schedule set.
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

Requirements

  • Bachelor’s degree or equivalent professional work experience.
  • Personal experience with a child or loved one in the NICU.  
  • Bilingual in English and Spanish.
  • Certification in peer support by the State of Texas, or willingness to complete certification within the first 90 days.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English and Spanish.
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs. 
  • Ability to work both independently and on teams. 
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support. 
  • Willingness to learn and apply best practices in health literacy and medical education. 

 

Supervision

Report to the Hospital Ambassador Program Manager

 

Additional Information

Hourly position: estimated at 25 hours per week

Compensation:  $21/hour

To apply, send a cover letter and resume to jobs@handtohold.org.

This page was last modified on Apr 26, 2021 @ 2:43 pm. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.