Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Virtual Family Support Specialist - Fatherhood Focus

This position provides peer psycho-social support and education for NICU families, specifically fathers, in the organization’s virtual settings.  Leaning on their own personal experience as a NICU father and specific peer support training, the Virtual Family Support Specialist is responsible for supporting NICU fathers virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family. 

The Virtual Family Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization.  A high degree of competence or expertise in using technology is essential as communication with families is primarily performed virtually through various platforms and there are essential data entry and reporting requirements to supervisors for program evaluation. 

This is a multi-faceted role that requires a person who is energetic, proactive and motivated; a proven self-starter with the ability to work in a fast paced environment, consistently produces high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU fathers possible.

 

The Virtual Family Support Specialist reports to the Hospital Ambassador Program Manager, under the general direction of the Program Director. Personal experience as a NICU father, and being bilingual in English and Spanish, are required.

Essential Functions

Program Development

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.

NICU Dads Discussion Podcast

  • Work with the Marketing team to develop a content strategy for this podcast channel’s growth.
  • Research and manage the booking of podcast guests.
  • Research opportunities for Hand to Hold to be a guest on other relevant podcasts.
  • Coordinate recording logistics and writing podcast episode scripts/questions.
  • Take an active role in outreach and marketing of the podcast channel.
  • Identify appropriate links and keyword tags to associate with each podcast episode for the website.
  • Script-writing, interview scheduling, audio recording, technical proficiency, and marketing outreach related to producing and marketing the podcasts preferred.

Facebook Group Moderation

  • Moderate Hand to Hold’s NICU Dads private group and grow its presence.
  • Provide support and encouragement to NICU fathers subscribed to the Facebook group. 
  • Research relevant content to post and engage NICU fathers on a regular basis.
  • Create a plan for promoting the group and for posting content on a quarterly basis.
  • Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.

Online Community Moderation in English and Spanish

  • Provide support and encouragement to fathers throughout their NICU journey through Hand to Hold’s Online Community using the On the Dot platform.
  • Moderate specific discussion threads designed with the emotional, physical and social needs of NICU fathers and/or engage in one-on-one chats with participants.
  • Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.

Virtual Support Group Facilitation in English and Spanish

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plan and prepare for each virtual support group. Tailor or develop father-focused group topics.
  • Provide support and encouragement to families during groups.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups.

General:

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions, and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.
  • Communicate with families during regular business hours, as well as evenings or weekend hours, depending on the work schedule set.
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

Requirements

  • Bachelor’s degree or equivalent professional work experience.
  • Personal experience with a child or loved one in the NICU.  
  • Bilingual in English and Spanish.
  • Certification in peer support by the State of Texas, or willingness to begin the certification within the first 90 days.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English and Spanish.
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs. 
  • Ability to work both independently and on teams. 
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support. 
  • Willingness to learn and apply best practices in health literacy and medical education. 

Supervision

Report to the Hospital Ambassador Program Manager

Additional Information

Flexible work schedule

Hourly, full-time position

Compensation:  $21/hour

Austin based preferred, but open to all remote applicants

 

Apply online or send a cover letter and resume to jobs@handtohold.org.

Programs Administrative Assistant

Reporting to the Director of Programs, the Programs Administrative Assistant is instrumental in maintaining an efficient workflow for Hand to Hold’s Programs team.  

This position is vital to the success and growth of Hand to Hold programs and will serve as a key internal face within the organization supporting this team. This position requires someone who is well-organized, has great time management skills, takes initiative, and is self-motivated to act according to the values of Hand to Hold.   Personal experience with Hand to Hold’s mission is a plus.

Essential Functions:

Staff Support

  • Provides highly responsible administrative and technical assistance to the Director of Programs, and Program Manager(s).
  • Develops and maintains a tracking process for departmental assignments, special projects, and assigned action plans.
  • Monitors the progress of assignments and ensures that deadlines are met. Coordinates work between departments and managers.
  • Responds to inquiries regarding program or administrative regulations, policies, and procedures. Interprets policies and procedures and makes administrative recommendations and decisions.
  • Compiles, prepares, verifies, processes, and maintains confidential agency documents, complex correspondence, reports, and forms.
  • Assists in compiling and analyzing data and reports. 
  • Receives calls for the Director, and takes appropriate action on the Director’s behalf.
  • Manages the Director’s schedule to include calendar appointments, conferences, and travel activities. Coordinates meetings and conference calls.
  • Assists with preparation for meetings, attend meetings and take minutes as assigned.
  • Prepares documents and presentations, conducts research, and assists with technology needs of Director and Program Manager(s).
  • Manage filing system for the department. Order supplies, place printing orders, submit translation requests, and assist with budget preparation.
  • Send thank you gifts and other deliveries as requested by the department.

Event Planning

  • Handle hospital event logistics and volunteer needs for the Hospital Ambassador Program.
  • Continue to support and innovate the “Party In a Box” component for hospital events. Project management from inception through completion. Collaborate with the Marketing department to ensure all branding guidelines are met. 
  • Work with the Program Manager and Development team to ensure all hospital orders are on track, assess inventory levels, and assist with volunteer services and requests. 

General

  • Participate, facilitate and/or assist at hospital events and Hand to Hold events.
  • Submission of weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by your supervisor. 

Requirements:

  • Bachelor’s degree or equivalent professional work experience.
  • 3 years administrative support or executive assistance experience.
  • Ability to work both independently and as part of a team.
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism.
  • Ability to think and plan strategically yet able to be detail and task-oriented. 
  • Ability to work from the office during normal business hours.
  • Project management experience. Overseeing the work of others without direct supervision of collaborating employees.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Must be proficient in G Suite software, all Microsoft office products, and generally be technically savvy.
  • Willingness to learn and apply best practices in health literacy and peer support. 
  • Personal experience with a child or loved one in the NICU is a plus.  
  • Bilingual in English and Spanish is a plus.

Supervision:

Report to the Director of Programs

Additional Information:

  • Open to applicants in the Austin, Texas metropolitan area
  • Full time, hourly, non-exempt position
  • Compensation:  $18 hour
  • Benefits include health & Life Insurance with the option to add Dental, Vision, and additional Life insurance.
  • Paid Time off as well as a generous schedule of paid annual holidays.

Covid 19 update:  While the majority of the office staff is currently working remotely, this position may possibly require 2-3 days/week at the office. Our organization is committed to following all Austin Public Health Covid 19 protocols.

Physical Demands:

Must be physically able to reach second-floor office space by stairs (no elevator access)

Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Uses a personal computer approximately 6-7 hours per day.

Use telephone and email to communicate, approximately 2-4 hours per day.

Sit approximately 6-7 hours per day.

Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

Bending, stooping, and reaching several times throughout a shift.

Must be able to see clearly with or without corrected vision.

Manual dexterity sufficient to reach/handle items and work with the fingers.

 Work Environment:

Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers).

 

Apply online, or send a cover letter and resume to jobs@handtohold.org.

Bilingual Mental Health Therapist - Contract

Hand to Hold seeks a therapist for contract work who is passionate about improving support for NICU and bereaved families. Parents whose child(ren) is experiencing, or has experienced, a NICU stay due to preterm labor, a prenatal diagnosis or anomaly, and/or medical complications at birth are at higher risk for perinatal mood and anxiety disorders.

The ideal candidate must have experience in maternal mental health and/or perinatal mood and anxiety disorders. Reporting to the Director of Programs, this committed and thoughtful individual will coordinate scheduling and intakes, provide assessments, such as the Edinburgh Postpartum Depression Scale (EPDS), and treatment to individuals using a trauma-informed perspective. Therapy provided can be from different theoretical approaches such as Cognitive-Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or other Solution-Focused therapies. Treatment can include, but is not limited to: processing their child’s birth, processing trauma and grief, enhancing parental coping skills, reducing or overcoming perinatal mood and anxiety disorders, processing perinatal loss, adjustment to bringing baby home.

Personal experience with Hand to Hold’s mission is preferred, but not required.

Responsibilities

  • Contact individuals or couples who are interested in Hand to Hold’s counseling services to complete intake paperwork and coordinate scheduling for therapy sessions.
  • Conduct necessary assessments and work in partnership with clients to define their treatment goals.
  • Provide short-term treatment using appropriate therapy modalities. Due to COVID-19, all sessions are currently done using a telehealth system.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction, and overall program effectiveness.
  • Communicate promptly and regularly with clients and stakeholders.
  • Submit monthly invoices.
  • Perform other duties as may be assigned by the Director of Programs. 

Qualifications

  • Graduated from an accredited college or university with a Master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
  • Licensed Practitioner in the state of Texas- LPC/LPCC, LCSW, LMFT, or Licensed Psychologist. (Licensed Interns or Associates are welcomed to apply.)
  • Bilingual in English and Spanish is required.
  • Experience serving diverse populations and providing services in a culturally competent manner.
  • Experience performing mental health assessments, diagnosis, and treatment.
  • Ability to abide by best practices, confidentiality, and ethical standards, and be HIPAA compliant.
  • Demonstrated excellence in organizational skills and verbal communication skills.
  • Self-motivated, with the ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU is a plus.  

Supervision

Report to the Director of Programs

No counseling supervision provided (ex: supervision from an LPC-Supervisor)

Additional Information

Hours/Caseload: negotiable; up to 15 clients per week

Compensation:  $50 per client session

Eligibility: Open to applicants within the State of Texas

 

Apply online or send a cover letter and resume to jobs@handtohold.org.

This page was last modified on Jul 7, 2021 @ 10:30 am. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.