Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Counseling Therapist - Contract

Hand to Hold, a national NICU family support non-profit, helps families before, during, and after NICU stays and infant loss by providing powerful resources and one-on-one peer mentoring. Hand to Hold seeks a therapist for contract work who is passionate about improving support for NICU and bereaved families. Parents whose child(ren) is experiencing, or has experienced, a NICU stay due to preterm labor, a prenatal diagnosis or anomaly, and/or medical complications at birth are at higher risk for perinatal mood and anxiety disorders.

The ideal candidate must have experience in maternal mental health and/or perinatal mood and anxiety disorders. Reporting to the Director of Programs, this committed and thoughtful individual will coordinate scheduling and intakes, provide assessments, such as the Edinburgh Postpartum Depression Scale (EPDS), and treatment to individuals using a trauma-informed perspective. Therapy provided can be from different theoretical approaches such as Cognitive-Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or other Solution-Focused therapies. Treatment can include, but is not limited to: processing their child’s birth, processing trauma and grief, enhancing parental coping skills, reducing or overcoming perinatal mood and anxiety disorders, processing perinatal loss, adjustment to bringing baby home.

Personal experience with Hand to Hold’s mission is preferred, but not required.

Responsibilities:

  • Contact individuals or couples who are interested in Hand to Hold’s counseling services to complete intake paperwork and coordinate scheduling for therapy sessions.
  • Conduct necessary assessments and work in partnership with clients to define their treatment goals.
  • Provide short term treatment using appropriate therapy modalities. Due to COVID-19, all sessions are currently done using a telehealth system.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall program effectiveness.
  • Communicate promptly and regularly with clients and stakeholders.
  • Submit monthly invoices.
  • Perform other duties as may be assigned by the Director of Programs. 

Qualifications:

  • Graduated from an accredited college or university with a Master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
  • Licensed Practitioner in the state of Texas- LPC/LPCC, LCSW, LMFT, or Licensed Psychologist. (Licensed Interns or Associates are welcomed to apply.)
  • Experience serving diverse populations and providing services in a culturally-competent manner.
  • Experience performing mental health assessments, diagnosis, and treatment.
  • Ability to abide by best practices, confidentiality and ethical standards, and be HIPAA compliant.
  • Demonstrated excellence in organizational skills and verbal communication skills.
  • Self-motivated, with the ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU is a plus.  
  • Bilingual in English and Spanish is preferred.

Supervision:

Report to the Director of Programs
No counseling supervision provided (ex: supervision from a LPC-Supervisor)

Additional Information:

Hourly position: estimated at 12 to 25 hours per week
Compensation:  $30/hour


To apply, send a cover letter and resume to jobs@handtohold.org.

Counseling Therapist - Part Time

Hand to Hold, a national NICU family support non-profit, helps families before, during, and after NICU stays and infant loss by providing powerful resources and one-on-one peer mentoring. Hand to Hold seeks a part-time therapist who is passionate about improving support for NICU and bereaved families. Parents whose child(ren) is experiencing, or has experienced, a NICU stay due to preterm labor, a prenatal diagnosis or anomaly, and/or medical complications at birth are at higher risk for perinatal mood and anxiety disorders.

The ideal candidate must have experience in maternal mental health and/or perinatal mood and anxiety disorders. Reporting to the Director of Programs, this committed and thoughtful individual will coordinate scheduling and intakes, provide assessments, such as the Edinburgh Postpartum Depression Scale (EPDS), and treatment to individuals using a trauma-informed perspective. Therapy provided can be from different theoretical approaches such as Cognitive-Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or other Solution-Focused therapies. Treatment can include, but is not limited to: processing their child’s birth, processing trauma and grief, enhancing parental coping skills, reducing or overcoming perinatal mood and anxiety disorders, processing perinatal loss, adjustment to bringing baby home.

Personal experience with Hand to Hold’s mission is preferred, but not required.

Responsibilities:

  • Contact individuals or couples who are interested in Hand to Hold’s counseling services to complete intake paperwork and coordinate scheduling for therapy sessions.
  • Conduct necessary assessments and work in partnership with clients to define their treatment goals.
  • Provide short term treatment using appropriate therapy modalities. Due to COVID-19, all sessions are currently done using a telehealth system.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall program effectiveness.
  • Communicate promptly and regularly with clients and stakeholders.
  • Attend recommended trainings or professional development opportunities.
  • Submit weekly and monthly reports – program data, timesheets, expense reports – in a timely fashion.
  • Perform other duties as assigned by the Director of Programs. 

Qualifications:

  • Graduated from an accredited college or university with a Master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
  • Licensed Practitioner in the state of Texas- LPC/LPCC, LCSW, LMFT, or Licensed Psychologist. (Licensed Interns or Associates are welcomed to apply.)
  • Experience serving diverse populations and providing services in a culturally-competent manner.
  • Experience performing mental health assessments, diagnosis, and treatment.
  • Ability to abide by best practices, confidentiality and ethical standards, and be HIPAA compliant.
  • Demonstrated excellence in organizational skills and verbal communication skills.
  • Self-motivated, with the ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU is a plus.  
  • Bilingual in English and Spanish is preferred.

Supervision:

Report to the Director of Programs
Participate in evaluations and an open exchange reviewing experience and performance
No counseling supervision provided (ex: supervision from a LPC-Supervisor)

 

Additional Information:

Hourly position: estimated at 20 to 25 hours per week
Compensation:  paid position at hourly wage, $25-$30/hour
Hand to Hold will not provide employee health insurance or benefits.

 

To apply, send a cover letter and resume to jobs@handtohold.org.

 

Virtual Family Support Specialist

Hand to Hold is a national non-profit providing NICU family support. This position provides peer psychosocial support and education for NICU families in the organization’s virtual settings. Leaning on their own personal experience and specific peer support training, the Virtual Family Support Specialist is responsible for supporting NICU families virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family. 

The Virtual Family Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization. A high degree of competence or expertise in using technology is necessary as communication with families is primarily performed virtually through various platforms and there are essential data entry and reporting requirements to supervisors for program evaluation. 

This is a multi-faceted role that requires a person who is energetic, proactive and motivated; a proven self starter with the ability to work in a fast paced environment, produces consistently high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU families possible. 

The Virtual Family Support Specialist reports to the Hospital Ambassador Program Manager, under the general direction of the Program Director. Personal experience with Hand to Hold’s mission, and being bilingual in English and Spanish, are required. 

Essential Functions: 

Virtual Support Group Facilitation in English and Spanish 

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms. 
  • Plan and prepare for each virtual support group. 
  • Provide support and encouragement to families during groups. 
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups. 

Peer Mentor Program Coordination in Spanish 

  • Perform peer mentor recruitment, training and deployment in Spanish. Screen and train peer mentor volunteers to guarantee background standards are met to ensure they are qualified to provide specific services for appropriate placement. Coordinate matching process, monitor and mediate matches, and provide mentee and mentor support as appropriate.
  • Maintain participant and database information including contact and demographic data, background checks, confidentiality agreements and training updates.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the program. 

Facebook Group Moderation in Spanish 

  • Launch and moderate Hand to Hold’s Facebook Latino private group and grow its presence. 
  • Provide support and encouragement to Spanish-speaking NICU families subscribed to the Facebook Latino group. 
  • Research relevant content to post and engage Spanish-speaking NICU families. Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels. 

Online Community Moderation in English and Spanish 

  • Provide support and encouragement to families during their NICU journey through Hand to Hold’s Online Community using the On the Dot platform. 
  • Moderate specific discussion threads designed with the emotional, physical and social needs of the entire NICU family and/or engage in one-on-one chats with participants. Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels. 

General 

  • Communicate with families during regular business hours, as well as evenings or weekend hours, depending on the work schedule set. 
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed. 
  • Participate, facilitate and/or assist at Hand to Hold events. 
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion. 
  • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

Requirements: 

  • Bachelor’s degree or equivalent professional work experience
  • Personal experience with a child or loved one in the NICU
  • Bilingual in English and Spanish
  • Certification in peer support by the State of Texas, or willingness to complete certification within the first 90 days
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person 
  • Ability to provide culturally competent support and education in English and Spanish
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs
  • Ability to work both independently and on teams
  • Ability to think proactively, address problems creatively, and take initiative appropriately
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support
  • Willingness to learn and apply best practices in health literacy and medical education

Supervision: 

Report to the Hospital Ambassador Program Manager 

Additional Information: 

  • Hourly position: estimated at 15 to 20 hours per week 
  • Compensation: $21/hour 

To apply, send a cover letter and resume to jobs@handtohold.org. 

Online Store Coordinator - Austin

The Online Store Coordinator position is responsible for all aspects of Hand to Hold’s online store. This position is based in Austin, TX and includes responsibility for the success of the store sales and meeting or exceeding budgeted goals each year.

Reporting to the Director of Development, this position will develop and implement plans to promote and sell Hand to Hold’s products and services available for use to NICU staff, individuals and hospital consumers. This means serving as a front-line contact for the NICU healthcare community and NICU families ensuring we are meeting their needs with our products and services. Personal experience with Hand to Hold’s mission is a plus.

Responsibilities

Online Store

  • Handle logistics and fulfillment related to Online Store orders.
  • Handle logistics and fulfillment of internal orders and work with Family Support Specialists to
    ensure timely supply and delivery of Hospital Contract inventory as needed.
  • Provide regular reports to your supervisor that show orders filled, growth in orders, month over
    month sales, sales comparisons to past years/months, and other data as needed for analysis.
  • Provide regular updates to your supervisor regarding inventory needs and cost projections.
  • Assist in budget preparation for online store related accounting lines.
  • Develop and manage policies, procedures, and standards for order fulfillment.
  • Serve as point person to address staff queries regarding resource and bead samples.
  • Research and recommend items for online storefront that would be of interest to NICU parents and professionals.
  • Promote and sell all store offerings to consumers.
  • Maintain appropriate inventory to meet the needs of the Online Store, including contractual obligations of hospital Ambassador Program contracts.
  • Keep accurate inventory utilizing Shopify online database.
  • Collaborate with Volunteer Coordinator on volunteer-assisted store projects including store inventory, production and other projects related to online store success and organization.
  • Work with the Marketing & Communications team to leverage email, social media and other outbound methods to communicate and generate new business and to up-sell existing accounts.
  • Maintain relationships with previous online store customers.
  • Serve as the main point of contact for all customer inquiries and concerns including product and pricing inquiries, availability, order issues, backorders and purchasing needs.
  • Coordinate fulfillment of orders to ensure customer orders are delivered accurately and in a timely manner.
  • Evaluate market trends to recommend products and services for future online store development.
  • Stay informed of market conditions, product innovations, and competitor’s products, prices, and sales; and use that knowledge to better serve customers and prospects.
  • Work with vendors (US and overseas) to procure items for online store inventory. This may include purchasing, payment, tracking, and communicating with vendors and shipping carriers.
  • Coordinate with Marketing & Communications Team to prepare materials, samples and adequate inventory for conference marketing.
  • Maintain Shopify Online Storefront. Update store with new products and changes as needed.

Requirements

  • Bachelor’s degree preferred with 1-3 years relevant work experience or 3+ years work experience in similar job roles and/or non-profit industry.
  • Previous non-profit experience is a plus.
  • Experience with e-commerce required.
  • Ability to work occasional evenings/weekends to accommodate volunteer availability.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Demonstrated ability to multi-task and work closely and collaboratively on teams.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Proficiency with MS Office or similar software preferred. Google Suite experience is a plus.
  • Experience with Shopify or other storefront software is a plus.
  • Experience with purchasing and/or procurement from oversea vendors a plus.
  • Personal experience with a child or loved one in the NICU is a plus.

Schedule & Compensation

  • Part time, non-exempt position with expectation for 20 hours per week
  • Flexible schedule
  • Hourly pay rate of $15-17 (depending on experience) per hour
  • 2 paid holidays per year: Thanksgiving & Christmas

To apply send resume and cover letter to jobs@handtohold.org.

This page was last modified on Feb 3, 2021 @ 11:12 am. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.