Job Openings

Would you like to make a meaningful difference in the lives of NICU (Neonatal Intensive Care Unit) and bereaved families? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Would you like to make a meaningful difference in the lives of NICU (Neonatal Intensive Care Unit) and bereaved families? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Hand to Hold is honored to be designated as a 2022 and 2023 Best Place for Working Parents®.

Counseling Program Manager

Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay. All programs are designed with the emotional, physical and social needs of NICU families to help them feel more secure during a highly stressful time. This early intervention mental health support is available at no cost to NICU families across the United States.

As a 2022 & 2023 Best Place for Working Parents® business, our dynamic, growing organization seeks a Counseling Program Manager to join our team who is passionate about improving support for NICU and bereaved families. Reporting to the Director of Programs, the Counseling Program Manager will be responsible for overseeing day to day operations, setting foundational structures and planning for future growth. This role also includes carrying a small caseload of 5 clients. The ideal candidate for this full-time position will have experience in leading teams, effective communication, project management, and metric evaluation. This committed and thoughtful individual will be proactive and motivated, consistently produce high quality work, and turn tasks around quickly. This person will play a vital role in helping to bring the 3-year Hand to Hold strategic plan to life.

Hand to Hold’s counseling program exists because parents whose child(ren) is experiencing, or has experienced, a NICU stay due to preterm labor, a prenatal diagnosis or anomaly, and/or medical complications at birth are at higher risk for perinatal mood and anxiety disorders. Therefore, Hand to Hold provides mental health therapy focused on the perinatal period and services are free of charge to remove access barriers for NICU families. Therapy provided can be from different theoretical approaches such as Cognitive-Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or other Solution-Focused therapies that will allow parents to process their child’s birth, process trauma and grief, enhance parental coping skills, reduce or overcome perinatal mood and anxiety disorders, process perinatal loss, or adjust to bringing baby home.

Personal experience with Hand to Hold’s mission is preferred, but not required, as is experience in maternal mental health and/or perinatal mood and anxiety disorders.

We are dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive. One in seven babies born in the US spends time in the NICU. Bring your talents to our growing team to help ensure that all NICU families have a hand to hold.

Essential Functions:

Work in collaboration with the Director of Programs regarding program implementation, continuous quality improvement, expansion and growth activities
Develop and implement strategies that will establish consistent program performance standards of accountability
Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of programming
Collaborate with the marketing team to perform marketing and outreach in efforts to expand the program
Assist in updating and/or reviewing current educational materials; provide consult as new materials are developed
Hire, train, onboard, supervise and support counseling program team members
Cultivate and maintain a team culture of trust and growth
Facilitate team meetings; provide consultation, direction, debriefing, clinical staffing and support to staff
Help identify and provide timely and effective supports and interventions for families
Contact individuals or couples who are interested in Hand to Hold’s counseling services to complete intake paperwork and coordinate scheduling for therapy sessions
Provide necessary assessments and work in partnership with clients to define their treatment goals
Provide short term treatment using appropriate therapy modalities
Communicate promptly and regularly with clients and stakeholders
Attend recommended trainings or professional development opportunities
Attend all monthly staff meetings
Submission of monthly reports (timesheet, expense reports, etc.) in a timely fashion
Perform other duties as assigned by your supervisor

Qualifications:

Graduated from an accredited college or university with a Master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
Licensed Practitioner in the state of Texas- LPC/LPCC, LCSW, LMFT, or Licensed Psychologist
Minimum 3-5 years supervisory experience or managing teams
Demonstrated ability to train and motivate employees
Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in-person
Experience serving diverse populations and providing services in a culturally-competent manner
Experience performing mental health assessments, triage, diagnosis, and treatment
Ability to abide by best practices, confidentiality and ethical standards, and be HIPAA compliant
Detail-oriented, adaptable, organized, and able to successfully manage multiple projects and tasks with an ability to prioritize time-sensitive assignments
Ability to think proactively, address problems creatively, and take initiative appropriately
Self-motivated, with the ability to work both independently and on teams
Excellent written, verbal, and organizational skills
Excellent interpersonal skills and verbal communication skills
Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission
Personal experience with a child or loved one in the NICU is a plus
Bilingual in English and Spanish is preferred

Supervision:

Report to the Director of Programs
Receive mentoring and regular feedback from supervisor
Participate in evaluations and an open exchange reviewing experience and performance

Additional Information:

Compensation starts at $55,000 annual salary for an average of 30 hours/week
Hybrid work available for Austin, TX applicants; fully remote for non local applicants with travel to Austin, TX 1-2x per year for training and development
Up to 15% travel required throughout the year for all applicants, regardless of location
Full Time Benefits Include: fully paid Medical (or stipend for out of state), $20,000 Life Insurance and Employee Assistance Program for employee, option to add Dental, Vision and additional Life insurance as well as coverage for dependants
10 days annually of Paid Time Off
12 days annually of accrued Sick Time
14 annual Paid Holidays, including the working days between Christmas & New Year’s Day

Apply here

Finance Associate

Job Type: Full Time

As a 2022 & 2023 Best Place for Working Parents® business, our dynamic, growing organization seeks a Finance Associate to join our team in Austin, TX. Reporting to the Chief Operating & Finance Officer, this person will manage daily accounting and financial transactions, playing a vital role in supporting the organization’s annual budget of approximately $3M.

This person will be responsible for ensuring that our day-to-day accounting and finance operations run smoothly in order to strengthen Hand to Hold’s finances and leverage the organization for continued growth and success. Supporting the COO/CFO, this candidate will have responsibilities in grant and fund accounting, contract billing, budgeting, banking, preparation of reports, and maintenance of records. Personal experience with Hand to Hold’s mission is a plus.

Essential Functions:

Accounting & Reporting

Oversee the general bookkeeping of the organization, including, among other things, journal entries, accounts payable, accounts receivable and reconciliation of bank accounts.
Ensure that all financial activities involving grant funds awarded are accounted for in compliance with grantor’s rules and Hand to Hold’s financial policies and procedures.
Prepare monthly, quarterly and annual financial reports for departmental leadership, Finance Committee and Board of Directors.
Alongside the COO/CFO, prepare & monitor short- and long-term cash flow analysis.
Assist the COO/CFO with the preparation of documents for the annual filing of IRS Form 990 and similar entities/filings
Respond to inquiries from vendors, funders, partners and internal staff re: financial matters.

Budget Drafting & Management

Assist the COO/CFO in drafting annual budgets as well as variance analysis and reporting for internal tracking.
Provide grant and project-based budgets, and strategic support in fundraising efforts as requested.
Support leadership in proactively identifying and implementing process improvements and actionable remedies that optimize efficiencies and improve the quality of financial analysis.
Maintain compliance with all documentation of our fiscal policies and procedures.

Financial Management

Monitor accounts payable and receivable to ensure that all payments remain timely and up-to-date
Prepare vouchers, invoices, checks, account statements, reports, and other records and review them for accuracy
Work with Development team to ensure adherence to nonprofit donation acknowledgement tax law
Assist HR in managing payroll and entering staff information into the online system
Work with the Development team to reconcile campaigns, donations received, accounting software, and database records in a timely manner
Monthly expense entry and management, as well as month-end closeout including credit card and bank account reconciliations
Maintain an organized and accurate record of all checks, deposits, donations and expenses, both physical and electronic

Other Duties:

Participate, facilitate and/or assist at Hand to Hold events.
Attend monthly staff meetings
Other duties as may be assigned by the COO/CFO

Additional Information:

Open to applicants in the Austin, Texas metropolitan area
- Full-time, hourly, exempt position: 40 +/- hours per week schedule
- Compensation: starting at $50,000 commensurate with experience
- Must be available to work from our office in North Austin
- Flexibility in work schedule and hybrid working arrangement available after 90 day introductory period is successfully completed and with pre-approval by supervisor
Benefits: fully paid Medical, $20,000 Life Insurance and Employee Assistance Program for employee
- option to add Dental, Vision & additional Life insurance as well as coverage for dependants
10 days annually of Paid Time Off
12 days annually of accrued Sick Time
14 annual Paid Holidays, plus the working days between Christmas & New Year’s Day

Physical Demands:

Ability to reach 2nd-floor office space by stairs (no elevator access).

Requirements

We prefer you have:

Bachelor’s degree in Accounting, Finance or Business
Minimum 2 years nonprofit accounting or bookkeeping experience
Budget drafting and/or management experience
Be analytical in nature with excellent organization skills and the capacity to manage and successfully prioritize among multiple tasks and projects.
Personal experience with a child or loved one in the NICU is a plus.

We need you to have:

Minimum 1 year accounting or bookkeeping experience
Experience with Quickbooks Online or similar accounting software
Proficiency in G Suite, Microsoft office and generally technologically savvy
Ability to maintain the highest confidentiality when dealing with sensitive & private information
Ability to work independently, think proactively, address problems creatively and take initiative appropriately.
Demonstrated excellence in organizational, written and verbal communication skills.
Knowledge and understanding of bookkeeping principles and best practices with a keen eye for detail, especially in regard to financial reporting.
Authorized to work in the U.S.
Personal qualities of integrity, professionalism, credibility, and a commitment to and passion for Hand to Hold’s mission.

Apply here

Mental Health Therapist

Job Type: Part-time

As a 2022 & 2023 Best Place for Working Parents® business, our dynamic, growing organization seeks a part-time Mental Health Therapist to join our team who is passionate about improving support for NICU and bereaved families. Parents whose child(ren) is experiencing, or has experienced, a NICU stay due to preterm labor, a prenatal diagnosis or anomaly, and/or medical complications at birth are at higher risk for perinatal mood and anxiety disorders.

The ideal candidate must have experience in maternal mental health and/or perinatal mood and anxiety disorders. Reporting to the Director of Programs, this committed and thoughtful individual will coordinate scheduling and intakes, provide assessments, such as the Edinburgh Postpartum Depression Scale (EPDS), and treatment to individuals using a trauma-informed perspective. Therapy provided can be from different theoretical approaches such as Cognitive-Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR), or other Solution-Focused therapies. Treatment can include, but is not limited to: processing their child’s birth, processing trauma and grief, enhancing parental coping skills, reducing or overcoming perinatal mood and anxiety disorders, processing perinatal loss and adjustment to bringing baby home.

Personal experience with Hand to Hold’s mission is preferred, but not required.

What You’ll Do

Essential Functions

Contact individuals or couples who are interested in Hand to Hold’s counseling services to complete intake paperwork and coordinate scheduling for therapy sessions.
Conduct necessary assessments and work in partnership with clients to define their treatment goals.
Provide short term treatment using appropriate therapy modalities; currently counseling sessions are virtual using a telehealth system.
Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall program effectiveness.
Communicate promptly and regularly with clients and stakeholders.

Other Duties

Attend Hand to Hold staff meetings and support programs team as needed
Attend recommended trainings or professional development opportunities.
Submit weekly and monthly reports – program data, timesheets, expense reports – in a timely fashion.
Perform other duties as assigned by the Director of Programs.

Supervision:

Report to the Director of Programs
Participate in evaluations and an open exchange reviewing experience and performance
No counseling supervision provided (ex: supervision from a LPC-Supervisor)

Additional Information:

Compensation starts at $25/hour based on experience
Part-time, hourly, non-exempt position: 15-20 hours per week
Included Benefits:
- Employee Assistance Program
- 12 days of Sick Time accrued annually
- 30 hours of Paid Time Off annually
- 2 paid holidays per year: Thanksgiving and Christmas
Open to applicants within the following states: Texas, Florida, California, Illinois, New York

Requirements

We need you to have:

Graduated from an accredited college or university with a Master’s degree with a major specialization in Human/Behavioral/Social Services or related field.
Licensed Practitioner in the state of Texas- LPC/LPCC, LCSW, LMFT, or Licensed Psychologist. (Licensed Interns or Associates, and LMSWs, are welcomed to apply.)
Experience serving diverse populations and providing services in a culturally-competent manner.
Experience performing mental health assessments, diagnosis, and treatment.
Ability to abide by best practices, confidentiality and ethical standards, and be HIPAA compliant.

We prefer you have:

Demonstrated excellence in organizational skills and verbal communication skills.
Self-motivated, with the ability to work both independently and on teams.
Ability to think proactively, address problems creatively, and take initiative appropriately.
Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
Personal experience with a child or loved one in the NICU is a plus.
Bilingual in English and Spanish.

Apply here

NICU Family Support Specialist

Job Type: Part time

As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Family Support Specialist to join our team in Austin, TX (hybrid). Reporting to the Hospital Partner Program Manager, under the general direction of the Program Director, this person will play a vital role in helping to bring the 3-year strategic plan to life for Hand to Hold®.

We are dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We are always learning, developing, and evolving to champion a world where all NICU families thrive. One in seven babies born in the US spends time in the NICU. Bring your talents to our growing team to help ensure that all NICU families have a hand to hold.

What You’ll Do

Hand to Hold® is seeking a person with an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization. The Family Support Specialist will help Hand to Hold® fulfill our contractual agreement with local area hospitals to provide peer psycho-social support and education for NICU families, in partnership with hospital staff as appropriate.

The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. Additionally, too fulfill our contractual agreement with local area hospitals, the Family Support Specialist will complete the hospital’s credentialing process that requires proof of vaccinations, including COVID-19, before orientation and training commences in a hospital setting.

The Family Support Specialist’s primary responsibilities include visiting families at the bedside one-on-one, facilitating weekly support groups, distributing resources, and hosting holiday events. There are also essential data entry and reporting requirements to supervisors and hospital staff about the interactions with families.

Essential Functions

Provides bedside support and encouragement to families during their antepartum and/or NICU stay. Work shifts include daytime, evening and/or weekend hours.
Identifies and provides timely and effective peer psycho-social support and interventions for families either directly or through referrals.
Disburses Hand to Hold® resources and NICU Milestone beads to parents and families.
Plans, prepares for and facilitates in-person support groups using Hand to Hold’s custom support group curriculum.
Provides bereavement resources and support for families who have experienced a loss in the NICU.
Transports materials (including parent bags and resources, event materials, etc) required in the NICU from Hand to Hold’s office, or other locations, as needed.
Helps families identify and access medical and therapeutic services in their community.
Serves as liaison between Hand to Hold® and hospital NICU staff.
Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.

Other Duties

Contributes to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
Rotates or performs shifts at other local area hospitals as needed.
Participates, facilitates, and/or assists at Hand to Hold® or hospital events as required.
Helps to recruit volunteers and peer mentors.
Submits weekly and monthly reports – timesheets, expense reports – in a timely fashion.
Attends all assigned meetings for Hand to Hold® either virtually or in person.
Performs other duties as assigned.

Requirements:

Bachelor’s degree or equivalent professional work experience required.
Personal experience with a child in the NICU is required.
Certification in peer support by the State of Texas, or willingness to complete peer support training (virtual or in person) within the first 90 days, as well as completion of state certification process.
Proof of vaccinations and other supporting documentation for hospital credentialing processes.
Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
Ability to provide culturally competent support and education in English to diverse groups of people, including Hispanic/Latinx, subcontinent Asian, Asian and Black families.
Bilingual in English and Spanish is preferred, but required in some hospitals.
Work or internship experience in health care, early childhood intervention, or maternal health care programs.
Experience working with children and families, including those with disabilities.
Willingness to learn and apply best practices in health literacy and medical education.
Willingness to learn and abide by best practices in peer support.
Ability to work both independently and on teams.
Ability to think proactively, address problems creatively, and take initiative appropriately.
Ability to maintain confidentiality and professionalism as an ambassador for the organization.
Demonstrated excellence in organizational, written, and verbal communication skills.
Demonstrated competence with a variety of office tools including virtual communication and meetings, time scheduling, video conferencing, organizational and project management, and CRM technology.

Additional Information:

Open to applicants in the Austin, Texas metropolitan area.

Part-time, Non-exempt hourly position.

Estimated at 10 – 30 hours per week.

Compensation: $20/hour; $21/hour if bilingual in English and Spanish.

Hand to Hold® is not currently able to offer part-time employee health insurance or benefits.

Paid time off offered plus two office Holidays (Thanksgiving and Christmas Day) after the employee introductory period.

Physical Demands:

Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

Must be able to tolerate standing or walking for 95% of the hospital shift and occasionally lifting/carrying 10-25 pounds.

Must be able to push a cart with 10-40 pounds of supplies.

Must be able to use telephone and email to communicate, approximately 2-4 hours per day.

Must be able to see clearly with or without corrected vision.

Manual dexterity sufficient to reach/handle items.

Bending, stooping, and reaching several times throughout a shift.

Climbing stairs, or using an elevator, to reach NICU in upper levels of hospitals.

Must be able to reach 2nd-floor office space by stairs (no elevator access).

Apply here

Virtual Support Program Manager

As a 2022 & 2023 Best Place for Working Parents® business, our dynamic, growing organization seeks a Virtual Support Program Manager to join our team who is passionate about improving support for NICU and bereaved families. Reporting to the Director of Programs, the Virtual Support Program Manager will be responsible for overseeing day to day operations and future growth of the virtual programs that provide online peer psycho-social support and education for NICU families: Virtual Support Groups, Virtual Hospital Support, the Peer Mentor Program, Podcasts and the Hand to Hold App. This person will play a vital role in helping to bring the 3-year Hand to Hold strategic plan to life.

The ideal candidate for this full-time position will have experience in leading teams, effective project management, metric evaluation, and digital programming. A high degree of competence or expertise in using technology is essential. This is a multi-faceted role that requires a person who is energetic, proactive and motivated; a proven self-starter with the ability to work in a fast paced environment, consistently produces high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU parents possible. Personal, lived experience as a NICU parent is required.

Essential Functions:

Work in collaboration with the Director of Program and Chief Growth Officer regarding program implementation, continuous quality improvement, marketing and outreach, expansion and growth activities
Develop and implement strategies that will maximize the synergies among program areas and establish consistent program performance standards of accountability
Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of programming
Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s online platforms
Serve as liaison between Hand to Hold and contracted hospitals we support virtually
Help identify and provide timely and effective psycho-social supports and interventions for families
Hire, train, onboard, supervise and support program team members in helping to serve NICU families
Deploy the growing number of Mental Health Peer Specialists (employees) into multiple virtual markets while maintaining relationships with the NICU directors at contracted hospitals
Train and assign employees to contracted hospitals, virtual support groups, and team projects; coordinate necessary orientations, employee schedules, and meetings

Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms as necessary
Ensure appropriate planning and preparation is completed for each virtual support group
Assure quality and timely support and encouragement is being provided to families during their NICU journey through Hand to Hold’s App
Moderate specific discussion threads designed with the emotional, physical and social needs of the entire NICU family and/or engage in one-on-one chats with participants as necessary

Oversee contracted podcast host to ensure expectations are being met and content is relevant to parent of today
Establish processes for new podcast ideas and feedback loops
Provides bereavement support for families who have experienced a loss in the NICU as necessary
Assist in updating current materials and creating new educational materials for families
Attend all monthly staff meetings
Submission of monthly reports (timesheet, expense reports, etc.) in a timely fashion
Perform other duties as assigned by your supervisor

Qualifications:

Bachelor’s degree in human, behavioral or social services related field; or four years equivalent work experience required
Minimum 3-5 years supervisory experience or managing teams
Demonstrated ability to train and motivate employees
Certification in peer support by the State of Texas (or state of residence), or willingness to complete certification within the first 90 days
Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in-person
Detail-oriented, adaptable, organized, and able to successfully manage multiple projects and tasks with an ability to prioritize time-sensitive assignments
Ability to think proactively, address problems creatively, and take initiative appropriately
Self-motivated, with the ability to work both independently and on teams
Excellent written, verbal, and organizational skills
Excellent interpersonal skills and verbal communication skills

Supervision:

Report to the Director of Programs
Receive mentoring and regular feedback from supervisor
Participate in evaluations and an open exchange reviewing experience and performance

Additional Information:

Open to applicants in the Austin, Texas metropolitan area with option for hybrid work or being fully remote if located outside of the Austin area
Full-time, hourly, exempt position: 40 +/- hours per week schedule
Compensation: starting at $50,000 commensurate with experience
Up to 15% travel required throughout the year
Benefits: fully paid Medical, $20,000 Life Insurance and Employee Assistance Program for employee
- option to add Dental, Vision and additional Life insurance as well as coverage for dependents
15 days annually of Paid Time Off
12 days annually of accrued Sick Time
14 annual Paid Holidays, including the working days between Christmas & New Year’s Day

Apply here

This page was last modified on May 1, 2023 @ 3:21 pm. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.