Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Development Coordinator - Austin

The role of the Development Coordinator is to actively seek individual, corporate and hospital partnerships to advance the mission, increase brand awareness and obtain various avenues of funding to support the mission of Hand to Hold.  

Reporting to the Director of Development, this position will work with individuals and organizations to secure funding, maintain donor relationships, secure new relationships and actively outreach to find new  partnerships for Hand to Hold. In addition, the Development Coordinator is responsible for assisting with the solicitation of both financial and in-kind gifts and assists with event coordination and grant-writing as needed. Personal experience with Hand to Hold’s mission is a plus. 

Development Coordinator Responsibilities:

  • Manage and develop a portfolio of lower-giving donors both for general giving and events including corporate donors at a variety of levels and for a variety of purposes.
  • Ensure that all donors are acknowledged appropriately and timely.
  • Manage Hope 100 event planning including coordination of invite list, invitations, food, program at event, signage and setting up/tearing down event; cultivate and steward Hope 100 hosts to ensure meaningful and mission focused events that encourage future engagement with attendees.
  • Assist with data analysis, prospect identification and reporting.
  • Work directly with the Communications Team to coordinate and help manage peer-to-peer giving campaigns; manage cultivation and stewardship of peer-to-peer fundraisers through follow up protocols.
  • Assist with recruitment of corporate and individual runners/fundraisers/sponsors for Austin Marathon (Team Hand to Hold) and other peer-to-peer events.
  • Database management: Ensure all donations of any kind (pledge, cash or in-kind) are promptly and accurately recorded in the donor database (HubSpot); track all interactions in the HubSpot database through manual entry and automated email syncing; manage accuracy of database including merging records, soft credit associations, relationships, etc.
  • Solicit, coordinate, implement and assist with promotion of 3rd party events.
  • Prepare small grants (less than $5,000) for submission with review and approval by the Director of Development.
  • Solicit in-kind gifts to support the Programs Team and fundraising events.
  • Assist with planning, sponsorships, and implementation of any in-person and/or virtual events including Baby Shower Luncheons, Reunions, etc.
  • Assist with creation and implementation of recurring gift and new donor acquisition programs.
  • Assist with monthly reconciliations between fundraising database and finance.
  • Assist with direct mail and other fundraising initiatives as needed (quarterly, annually).
  • Outreach to hospitals to communicate about Hand to Hold’s free resources for families and to determine their interest in value-added services, including peer support training, online store resources and bead packages, and the Ambassador Program.
  • Manage quarterly newsletter for NICU Professionals.
  • Work with marketing staff to communicate needs for marketing collateral and messaging for use in hospital outreach.
  • Promote and sell Hand to Hold offerings to hospital staff. 
  • Manages the hospital sales pipeline and reports on progress against sales goals set by the Director of Development. 
  • Coordinate management team involvement when prospects are ready to engage in the Ambassador Program.
  • Work with Online Store Coordinator to cross-reference hospital sales for continued outreach opportunities.
  • Potential to attend future conferences, as assigned and available.

 

Requirements

  • Bachelor’s degree preferred with 1-2 years relevant work experience or 3+ years work experience in similar job roles and/or non-profit industry.  Previous non-profit experience is a plus.
  • Self-starter with the ability to work with minimal supervision.
  • Ability to work on and complete multiple projects simultaneously.
  • Ability to work occasional evenings/weekends to accommodate volunteer availability.
  • Strong organizational skills and attention to detail.
  • Exceptional written and verbal communication skills.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Demonstrated ability to multi-task and work closely and collaboratively on teams.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission, vision, and values 
  • Strong computer skills essential. Proficiency with MS Office or similar software preferred. G-Suite experience is a plus.
  • Experience with HubSpot or other database software is a plus.
  • Experience with Canva or other design software/platforms is a plus.
  • Personal experience with a child or loved one in the NICU is a plus.

 

Schedule & Compensation

  • Location: Austin, TX/virtual and in-office.
  • Full time 40 hour per week Non Exempt position.
  • Flexible work environment with 2 week paid time off and full holidays.
  • Hourly pay rate of $18-20 per hour based on level of experience depending on experience.

 

Physical Demands:

  • Must be physically able to reach second floor office space by stairs (no elevator access).
  • Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
  • Bending, stooping and reaching several times throughout a shift.

 

To apply, send a cover letter and resume to jobs@handtohold.org.

Executive Assistant - Austin

Reporting to the CEO and COO, the Executive Assistant oversees the general management of the board of directors, manages the calendars of the executive staff and oversees the offices of Hand to Hold.  

The Executive Assistant is instrumental in maintaining an efficient workflow for Hand to Hold’s executive team.  This position requires someone who is well-organized, has great time management skills and is self-motivated to act according to the values and work of Hand to Hold.  This position is vital to the success, growth and furthering of the mission of Hand to Hold, and will serve as a key external face with the organization’s primary contacts.  Personal experience with Hand to Hold’s mission is a plus.

Executive Staff Support

  • Manage and maintain calendars, including scheduling travel and conferences, making appointments and meetings for CEO and COO including assisting with reminders and deadlines.
  • Prepare documents and presentations, conduct research and assist with technology needs of CEO and COO.
  • Oversee administrative policies within an organization and within the office; recommending changes as appropriate.
  • Attend meetings and take minutes as assigned.

Board Management

  • Track board member terms, bios, attendance and training.
  • Manage board member onboarding and offboarding.
  • Manage board and committee meetings, including agenda creation, calendar invitations and zoom scheduling.
  • Attend all board and committee meetings, take minutes and distribute in a timely fashion.
  • Work with the Development team to ensure board members meet financial requirements of board service.
  • Utilize Board Effect software to track and communicate with board members.
  • Project manage creation of Board Member Handbook.
  • Manage appreciation of Board Members with gifts, thank you notes, etc.

General Office Management

  • Manage Hand to Hold provided items for personnel, including business cards, company shirts, office codes, name badges and office equipment inventory. 
  • Serve as point person to address staff queries regarding office management-related questions and concerns, such as stationery, office supplies, hardware, travel arrangements, catering, meeting prep, etc.
  • Greets and provides general support to visitors, volunteers and staff.
  • Maintains Hand to Hold’s reception area, ensuring our front desk provides professional and friendly service to our visitors, volunteers and staff.
  • Take delivery of packages, monitor the mailbox and ensure proper mail distribution, and running errands as needed.
  • Manage main phone line, routing calls to appropriate staff.
  • Maintain a clean and functional office space and a pleasant work environment for the organization, ensuring high levels of organizational effectiveness, communication and safety.
  • Coordinate monthly staff meetings, monthly Staff Helping Hand Award, sending out reminders, preparing the agenda and celebrating monthly staff birthdays.
  • Manage office calendar, order supplies, place printing orders as needed.
  • Filing system organization/maintenance.
  • Send thank you gifts and other deliveries.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Executive Staff

Requirements

  • Bachelor’s degree or equivalent professional work experience.
  • 3 years administrative support or executive assistance experience.
  • Personal experience with a child or loved one in the NICU is a plus.  
  • Bilingual in English and Spanish is a plus.
  • Ability to work both independently and be proactive.
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Must be proficient in G Suite software, all Microsoft office products and generally technically savvy.
  • Attention to detail and task oriented. 
  • Ability to work from office during normal business hours.
  • Professional appearance being the face of the organization’s office.

Supervision

Report to the CEO and COO

 

Additional Information

  • Open to applicants in the Austin, Texas metropolitan area
  • Full time, hourly, non-exempt position
  • Compensation:  $18-20/hour based on experience
  • Benefits include Health & Life Insurance with the option to add Dental, Vision, and additional Life insurance.
  • Paid Time off as well as a generous schedule of paid annual holidays.

 

Physical Demands

  • Must be physically able to reach second floor office space by stairs (no elevator access)
  • Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
  • Uses personal computer approximately 6-7 hours per day.
  • Use telephone and email to communicate, approximately 2-4 hours per day.
  • Sit approximately 6-7 hours per day.
  • Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
  • Bending, stooping and reaching several times throughout a shift.
  • Must be able to see clearly with or without corrected vision.
  • Manual dexterity sufficient to reach/handle items and work with the fingers.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers).

Work Hours/Schedule

Regular – Normal work hours and days assigned based on a 40+/- hour workweek.

Covid 19 update:  While the majority of office staff is currently working remotely, this position will require 2-3 days/week at the office to receive packages, check mail, etc.  Our office is committed to following all Austin Public Health Covid 19 protocols.

 

To apply, send a cover letter and resume to jobs@handtohold.org.

 

Marketing Manager - Austin

Hand to Hold is seeking a hands-on Marketing Manager to be responsible for all marketing activities from concept to execution to meet long and short-term growth objectives. Responsible for developing digital strategy, acquisition and retention programs, and systems to support strategic growth which means helping more families. This is a full-time, exempt position located in Austin, TX.  The Marketing Manager will report directly to the CEO with supervision by COO as well. 

The successful candidate will be a self-starter who demonstrates a high degree of proactivity, works well in a growth minded, collaborative environment and is experienced in digital marketing and continual learning to stay current on digital trends to support being digitally scrappy with budget funds.  Specific responsibilities include strategic marketing strategies, pathways and execution for consumers, corporate/individual donors, and health care professionals. 

Ideal candidates would have demonstrated integrated digital marketing experience including SEO/SEM, CRM/Email, Website, Social (FB, IG, Pinterest, TikTok), YouTube and podcasts and be a digital-first marketer at heart.  

The position is part of the management team that drives overall strategy for the organization.  The Marketing Manager will be instrumental in ensuring consistent and effective internal processes, communications and metric evaluation in order to position the organization for continued growth and success. 

Apply here.

Essential Functions

  • Responsible for all marketing activities from concept to execution to meet long and short-term growth objectives. 
  • Set and manage the annual marketing budget.
  • Oversee and direct integrated marketing programs including PR, corporate partnerships, acquisition priorities, content, creative services, sales enablement.
  • Provide leadership and support the design and development of marketing collateral while driving consistency of the  Hand to Hold look, tone and feel in the market with branded assets.    
  • Development and execution of marketing reporting to track, measure and analyze performance. 
  • Create marketing strategy and develop proposals for Hospital Ambassador Program. 
  • Create digital marketing strategy and develop media kit and advertising sales strategy for Hand to Hold’s multi Podcast channels and other assets including Website, blog and newsletter.
  • Leader of SEO/SEM, CRM/Email, Website, Social (FB, IG, Pinterest, TikTok), YouTube and podcasts marketing strategy and work closely with editorial staff to support and help prioritize growth areas.  
  • Drive migration and marketing strategy to build membership of the newly launched online community and attendance at Hand to Hold’s virtual conference. 
  • Author strategic and executional presentations to bring team, BOD and corporate sponsors on journey of progress, growth and opportunities.  
  • Oversee and direct market research, competitor analysis, and customer service and retention monitoring processes and initiatives.
  • Work with board member marketing advisor and Development Director to set priorities and strategy.
  • Perform other duties as needed.

Responsibilities

  • Attend a weekly one-on-one meeting with Supervisor 
  • Leadership meetings as requested
  • Attend monthly All-Staff Meetings

Requirements

  • Bachelor’s degree in Marketing, Communications or Business preferred 
  • Minimum 3-5 years progressive experience in marketing and communication roles. 
  • People management experience.
  • Demonstrated integrated digital marketing experience across multiple platforms.
  • Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
  • Available to travel for sales meetings, industry meetings and conferences.
  • Excellent verbal and written communication skills with exceptional attention to detail.
  • Personal qualities of integrity, professionalism, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU and/or work experience in health care, early childhood intervention, or maternal health care programs is a plus.

Supervision

Reports to the CEO and COO

Additional Information

Open to applicants in the Austin, Texas metropolitan area

Full time, salary, exempt position

Compensation:  $50,000 + annually commensurate with experience.

Benefits include Health & Life Insurance with the option to add Dental, Vision, and additional Life insurance.

Paid Time off as well as a generous schedule of paid annual holidays.

 

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers).

 

Work Hours/Schedule

Regular – Normal work hours and days assigned based on a 40+/- hour workweek.

Covid 19 update:  The majority of office staff is currently working remotely, this position may require 1 – 2 days per month at the office for management meetings.  

Our office is committed to following all Austin Public Health Covid 19 protocols.

Apply here.

 

Online Store Coordinator - Austin

The Online Store Coordinator position is responsible for all aspects of Hand to Hold’s online store. This position is based in Austin, TX and includes responsibility for the success of the store sales and meeting or exceeding budgeted goals each year.

Reporting to the Director of Development, this position will develop and implement plans to promote and sell Hand to Hold’s products and services available for use to NICU staff, individuals and hospital consumers. This means serving as a front-line contact for the NICU healthcare community and NICU families ensuring we are meeting their needs with our products and services. Personal experience with Hand to Hold’s mission is a plus.

Responsibilities

Online Store

  • Handle logistics and fulfillment related to Online Store orders.
  • Handle logistics and fulfillment of internal orders and work with Family Support Specialists to
    ensure timely supply and delivery of Hospital Contract inventory as needed.
  • Provide regular reports to your supervisor that show orders filled, growth in orders, month over
    month sales, sales comparisons to past years/months, and other data as needed for analysis.
  • Provide regular updates to your supervisor regarding inventory needs and cost projections.
  • Assist in budget preparation for online store related accounting lines.
  • Develop and manage policies, procedures, and standards for order fulfillment.
  • Serve as point person to address staff queries regarding resource and bead samples.
  • Research and recommend items for online storefront that would be of interest to NICU parents and professionals.
  • Promote and sell all store offerings to consumers.
  • Maintain appropriate inventory to meet the needs of the Online Store, including contractual obligations of hospital Ambassador Program contracts.
  • Keep accurate inventory utilizing Shopify online database.
  • Collaborate with Volunteer Coordinator on volunteer-assisted store projects including store inventory, production and other projects related to online store success and organization.
  • Work with the Marketing & Communications team to leverage email, social media and other outbound methods to communicate and generate new business and to up-sell existing accounts.
  • Maintain relationships with previous online store customers.
  • Serve as the main point of contact for all customer inquiries and concerns including product and pricing inquiries, availability, order issues, backorders and purchasing needs.
  • Coordinate fulfillment of orders to ensure customer orders are delivered accurately and in a timely manner.
  • Evaluate market trends to recommend products and services for future online store development.
  • Stay informed of market conditions, product innovations, and competitor’s products, prices, and sales; and use that knowledge to better serve customers and prospects.
  • Work with vendors (US and overseas) to procure items for online store inventory. This may include purchasing, payment, tracking, and communicating with vendors and shipping carriers.
  • Coordinate with Marketing & Communications Team to prepare materials, samples and adequate inventory for conference marketing.
  • Maintain Shopify Online Storefront. Update store with new products and changes as needed.

Requirements

  • Bachelor’s degree preferred with 1-3 years relevant work experience or 3+ years work experience in similar job roles and/or non-profit industry.
  • Previous non-profit experience is a plus.
  • Experience with e-commerce required.
  • Ability to work occasional evenings/weekends to accommodate volunteer availability.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Demonstrated ability to multi-task and work closely and collaboratively on teams.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Proficiency with MS Office or similar software preferred. Google Suite experience is a plus.
  • Experience with Shopify or other storefront software is a plus.
  • Experience with purchasing and/or procurement from oversea vendors a plus.
  • Personal experience with a child or loved one in the NICU is a plus.

Schedule & Compensation

  • Part time, non-exempt position with expectation for 20 hours per week
  • Flexible schedule
  • Hourly pay rate of $15-17 (depending on experience) per hour
  • 2 paid holidays per year: Thanksgiving & Christmas

To apply send resume and cover letter to jobs@handtohold.org.

This page was last modified on Mar 26, 2021 @ 2:20 pm. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.