Job Openings

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Virtual Family Support Specialist - Fatherhood Focus

This position provides peer psycho-social support and education for NICU families, specifically fathers, in the organization’s virtual settings.  Leaning on their own personal experience as a NICU father and specific peer support training, the Virtual Family Support Specialist is responsible for supporting NICU fathers virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family. 

The Virtual Family Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization.  A high degree of competence or expertise in using technology is essential as communication with families is primarily performed virtually through various platforms and there are essential data entry and reporting requirements to supervisors for program evaluation. 

This is a multi-faceted role that requires a person who is energetic, proactive and motivated; a proven self-starter with the ability to work in a fast paced environment, consistently produces high quality work, turns tasks around quickly and communicates effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU fathers possible.

 

The Virtual Family Support Specialist reports to the Hospital Ambassador Program Manager, under the general direction of the Program Director. Personal experience as a NICU father, and being bilingual in English and Spanish, are required.

Essential Functions

Program Development

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.

NICU Dads Discussion Podcast

  • Work with the Marketing team to develop a content strategy for this podcast channel’s growth.
  • Research and manage the booking of podcast guests.
  • Research opportunities for Hand to Hold to be a guest on other relevant podcasts.
  • Coordinate recording logistics and writing podcast episode scripts/questions.
  • Take an active role in outreach and marketing of the podcast channel.
  • Identify appropriate links and keyword tags to associate with each podcast episode for the website.
  • Script-writing, interview scheduling, audio recording, technical proficiency, and marketing outreach related to producing and marketing the podcasts preferred.

Facebook Group Moderation

  • Moderate Hand to Hold’s NICU Dads private group and grow its presence.
  • Provide support and encouragement to NICU fathers subscribed to the Facebook group. 
  • Research relevant content to post and engage NICU fathers on a regular basis.
  • Create a plan for promoting the group and for posting content on a quarterly basis.
  • Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.

Online Community Moderation in English and Spanish

  • Provide support and encouragement to fathers throughout their NICU journey through Hand to Hold’s Online Community using the On the Dot platform.
  • Moderate specific discussion threads designed with the emotional, physical and social needs of NICU fathers and/or engage in one-on-one chats with participants.
  • Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.

Virtual Support Group Facilitation in English and Spanish

  • Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plan and prepare for each virtual support group. Tailor or develop father-focused group topics.
  • Provide support and encouragement to families during groups.
  • Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction and overall effectiveness of the groups.

General:

  • Research father-focused content that is relevant to dads with NICU experiences.
  • Seek input, secure feedback and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
  • Participate in relevant conferences, coalitions, and speaking engagements.
  • Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.
  • Communicate with families during regular business hours, as well as evenings or weekend hours, depending on the work schedule set.
  • Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Participate, facilitate and/or assist at Hand to Hold events.
  • Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

Requirements

  • Bachelor’s degree or equivalent professional work experience.
  • Personal experience with a child or loved one in the NICU.  
  • Bilingual in English and Spanish.
  • Certification in peer support by the State of Texas, or willingness to begin the certification within the first 90 days.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma informed care and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English and Spanish.
  • Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs. 
  • Ability to work both independently and on teams. 
  • Ability to think proactively, address problems creatively, and take initiative appropriately. 
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Willingness to learn and abide by best practices in peer support. 
  • Willingness to learn and apply best practices in health literacy and medical education. 

Supervision

Report to the Hospital Ambassador Program Manager

Additional Information

Flexible work schedule

Hourly, full-time position

Compensation:  $21/hour

Austin based preferred, but open to all remote applicants

 

Apply online or send a cover letter and resume to jobs@handtohold.org.

NICU Family Support Specialist - Austin

We are seeking a part-time Family Support Specialist to fulfill our contractual agreement with St. David’s Women’s Center of Texas in Austin.  This position provides peer psycho-social support and education for NICU families in partnership with hospital staff.  Leaning on their own personal experience and specific peer support training, the Family Support Specialist is responsible for supporting NICU families in both community and hospital settings either one-on-one or in a group. The Family Support Specialist’s primary responsibilities include visiting families one-on-one, facilitating weekly support groups, distributing resources, and hosting holiday events, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family. There are also essential data entry and reporting requirements to supervisors and hospital staff about the interactions with families. 

The Family Support Specialist serves as the first, and sometimes only, representation within the hospital and will serve as Hand to Hold’s primary representative at St. David’s Women’s Center of Texas for NICU staff and NICU families.  This care provider must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization.  

The Family Support Specialist reports to the Hospital Ambassador Program Manager, under the general direction of the Program Director.  Personal experience with Hand to Hold’s mission is required.

Essential Functions

Hospital Ambassador Program

  • Provides support and encouragement to families during their antepartum and/or NICU stay.
  • Identifies and provides timely and effective peer psycho-social support and interventions for families either directly or through referrals. 
  • Disburses Hand to Hold resources and NICU Milestone beads to parents and families. 
  • Facilitates in-person support groups using Hand to Hold’s custom support group curriculum.
  • Helps families identify and access medical and therapeutic services in their community. 
  • Provides bereavement support for families who have experienced a loss in the NICU.
  • Serves as liaison between Hand to Hold and hospital NICU staff.
  • Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.

Virtual Support Groups

  • Facilitates virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
  • Plans and prepares for each virtual support group.
  • Tracks and reports program data within program timelines to collect demographic information and measure impact, satisfaction, and overall effectiveness of the groups.

      General

      • Meets with families occasionally during evening or weekend hours.
      • Contributes to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
      • Participates, facilitates and/or assists at Hand to Hold events as required.
      • Helps to recruit volunteers and peer mentors.
      • Submits weekly and monthly reports – timesheets, expense reports – in a timely fashion.
      • Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director. 

        Requirements

        • Bachelor’s degree or equivalent professional work experience required.
        • Personal experience with a child or loved one in the NICU is required.  
        • Certification in peer support by the State of Texas, or willingness to complete certification within the first 90 days.
        • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
        • Ability to provide culturally competent support and education in English to diverse groups of people, including Hispanic/Latinx, subcontinent Asian, Asian and Black families. Bilingual in English and Spanish is preferred.
        • Work or internship experience in health care, early childhood intervention, or maternal health care programs. 
        • Experience working with children and families, including those with disabilities. 
        • Willingness to learn and apply best practices in health literacy and medical education. 
        • Willingness to learn and abide by best practices in peer support. 
        • Ability to work both independently and on teams. 
        • Ability to think proactively, address problems creatively, and take initiative appropriately. 
        • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
        • Demonstrated excellence in organizational, written, and verbal communication skills.

        Supervision

        Report to the Hospital Ambassador Program Manager with general oversight from the Program Director

        Additional Information

        • Open to applicants in the Austin, Texas metropolitan area.
        • Part-time non-exempt hourly position.
        • Estimated at 20 – 25 hours per week.
        • Compensation:  $20 – $21/hour depending on skills and experience.
        • Hand to Hold is not currently able to offer part-time employee health insurance or benefits.
        • Paid time off offered plus two office holidays (Thanksgiving and Christmas Day) after the employee introductory period.

        Physical Demands

        • Must be physically able to reach second-floor office space by stairs (no elevator access)
        • Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
        • Must be able to tolerate standing or walking for 95% of the hospital shift and occasionally lifting/carrying 10-25 pounds.
        • Use telephone and email to communicate, approximately 2-4 hours per day.
        • Must be able to see clearly with or without corrected vision.
        • Manual dexterity sufficient to reach/handle items.
        • Bending, stooping, and reaching several times throughout a shift.

         

        Apply online or send a cover letter and resume to jobs@handtohold.org.

        Programs Administrative Assistant

        Reporting to the Director of Programs, the Programs Administrative Assistant is instrumental in maintaining an efficient workflow for Hand to Hold’s Programs team.  

        This position is vital to the success and growth of Hand to Hold programs and will serve as a key internal face within the organization supporting this team. This position requires someone who is well-organized, has great time management skills, takes initiative, and is self-motivated to act according to the values of Hand to Hold.   Personal experience with Hand to Hold’s mission is a plus.

        Essential Functions:

        Staff Support

        • Provides highly responsible administrative and technical assistance to the Director of Programs, and Program Manager(s).
        • Develops and maintains a tracking process for departmental assignments, special projects, and assigned action plans.
        • Monitors the progress of assignments and ensures that deadlines are met. Coordinates work between departments and managers.
        • Responds to inquiries regarding program or administrative regulations, policies, and procedures. Interprets policies and procedures and makes administrative recommendations and decisions.
        • Compiles, prepares, verifies, processes, and maintains confidential agency documents, complex correspondence, reports, and forms.
        • Assists in compiling and analyzing data and reports. 
        • Receives calls for the Director, and takes appropriate action on the Director’s behalf.
        • Manages the Director’s schedule to include calendar appointments, conferences, and travel activities. Coordinates meetings and conference calls.
        • Assists with preparation for meetings, attend meetings and take minutes as assigned.
        • Prepares documents and presentations, conducts research, and assists with technology needs of Director and Program Manager(s).
        • Manage filing system for the department. Order supplies, place printing orders, submit translation requests, and assist with budget preparation.
        • Send thank you gifts and other deliveries as requested by the department.

        Event Planning

        • Handle hospital event logistics and volunteer needs for the Hospital Ambassador Program.
        • Continue to support and innovate the “Party In a Box” component for hospital events. Project management from inception through completion. Collaborate with the Marketing department to ensure all branding guidelines are met. 
        • Work with the Program Manager and Development team to ensure all hospital orders are on track, assess inventory levels, and assist with volunteer services and requests. 

        General

        • Participate, facilitate and/or assist at hospital events and Hand to Hold events.
        • Submission of weekly and monthly reports – timesheets, expense reports – in a timely fashion.
        • Perform other duties as may be assigned by your supervisor. 

        Requirements:

        • Bachelor’s degree or equivalent professional work experience.
        • 3 years administrative support or executive assistance experience.
        • Ability to work both independently and as part of a team.
        • Ability to think proactively, address problems creatively, and take initiative appropriately. 
        • Ability to maintain confidentiality and professionalism.
        • Ability to think and plan strategically yet able to be detail and task-oriented. 
        • Ability to work from the office during normal business hours.
        • Project management experience. Overseeing the work of others without direct supervision of collaborating employees.
        • Demonstrated excellence in organizational, written, and verbal communication skills.
        • Must be proficient in G Suite software, all Microsoft office products, and generally be technically savvy.
        • Willingness to learn and apply best practices in health literacy and peer support. 
        • Personal experience with a child or loved one in the NICU is a plus.  
        • Bilingual in English and Spanish is a plus.

        Supervision:

        Report to the Director of Programs

        Additional Information:

        • Open to applicants in the Austin, Texas metropolitan area
        • Full time, hourly, non-exempt position
        • Compensation:  $18 hour
        • Benefits include health & Life Insurance with the option to add Dental, Vision, and additional Life insurance.
        • Paid Time off as well as a generous schedule of paid annual holidays.

        Covid 19 update:  While the majority of the office staff is currently working remotely, this position may possibly require 2-3 days/week at the office. Our organization is committed to following all Austin Public Health Covid 19 protocols.

        Physical Demands:

        Must be physically able to reach second-floor office space by stairs (no elevator access)

        Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

        Uses a personal computer approximately 6-7 hours per day.

        Use telephone and email to communicate, approximately 2-4 hours per day.

        Sit approximately 6-7 hours per day.

        Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

        Bending, stooping, and reaching several times throughout a shift.

        Must be able to see clearly with or without corrected vision.

        Manual dexterity sufficient to reach/handle items and work with the fingers.

         Work Environment:

        Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

        Moderate noise (examples: business office with computers and printers).

         

        Apply online, or send a cover letter and resume to jobs@handtohold.org.

        Intern - Marketing and Communications

        Hand to Hold is a national non-profit organization providing NICU family support through a number of service-oriented programs. We are looking for both fall and spring interns interested in marketing and communications. This internship is open to candidates who are currently attending college/university and working towards completion of a communications, marketing, or advertising degree program.  

        The Marketing and Communications intern will work alongside the Marketing Manager on projects.  The primary intern goals and projects include: 

        • Monthly newsletter (email marketing) sent to our donor and volunteer base
        • Hand to Hold’s podcasts that currently consist of 5 different shows
        • Assist in scriptwriting, transcribing
        • Learn about editing software and the podcast hosting platform
        • Opportunities to manage social media and learn about nonprofit development and fundraising

        Top Candidate Qualifications:

        • Participating in a relevant college degree program
        • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
        • Bold – although Hand to Hold is an established nonprofit that has been around for 10+ years, we are rapidly growing and always welcome new ideas
        • Compassionate – Hand to Hold works with families facing heartache, grief, and trauma. We meet them where they are with grace and acceptance.
        • Interest in NICU, maternal mental health, and health equity is a plus

        Details:

        • Internships are unpaid with eligible course credit (must be enrolled in college course)
        • Hourly position: estimated at 10+ hours per week
        • Flexible work schedule
        • Supervision from Hand to Hold Marketing Manager
        • Hand to Hold’s staff is currently working remotely, but this internship may require occasional assistance at the office during podcast recordings and video filming.
        • Areas of focus are nonprofit marketing, email marketing, podcasting, nonprofit fundraising

        To apply, please contact our Internship and HR Recruitment department at jobs@handtohold.org.

        This page was last modified on Sep 7, 2021 @ 1:34 pm. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.