Job Openings

Hand to Hold is a national non-profit organization providing personalized support before, during and after a NICU stay to help ensure all NICU families thrive.

Hand to Hold is recognized as a Best Place for Working Parents® business, 2022-2024.

Here at Hand to Hold, you’re not just another employee, you’re an essential part of a driven, vision-inspired and mission-led team.

Bilingual NICU Family Support Specialist - Austin, TX

As a 2022 and 2023 Best Place for Working Parents® business, our dynamic, growing organization seeks a Bilingual NICU Family Support Specialist to join our team in Austin, TX (hybrid). Reporting to the Hospital Partner Program Manager, under the general direction of the Program Director, this person will play a vital role in helping to bring the 3-year strategic plan to life for Hand to Hold®.

We are dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission. We are thought leaders and change makers. We are always learning, developing, and evolving to champion a world where all NICU families thrive. One in seven babies born in the US spends time in the NICU. Bring your talents to our growing team to help ensure that all NICU families have a hand to hold.

What You’ll Do

Hand to Hold® is seeking a person with an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization. The Family Support Specialist will help Hand to Hold® fulfill our contractual agreement with local area hospitals to provide peer psycho-social support and education for NICU families, in partnership with hospital staff as appropriate.

The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role. Additionally, too fulfill our contractual agreement with local area hospitals, the Family Support Specialist will complete the hospital’s credentialing process that requires proof of vaccinations, including COVID-19, before orientation and training commences in a hospital setting.

The Family Support Specialist’s primary responsibilities include visiting families at the bedside one-on-one, facilitating weekly support groups, distributing resources, and hosting holiday events. There are also essential data entry and reporting requirements to supervisors and hospital staff about the interactions with families.

Essential Functions

  • Provides bedside support and encouragement to families during their antepartum and/or NICU stay. Work shifts include daytime, evening and/or weekend hours.
  • Identifies and provides timely and effective peer psycho-social support and interventions for families either directly or through referrals.
  • Disburses Hand to Hold® resources and NICU Milestone beads to parents and families.
  • Plans, prepares for and facilitates in-person support groups using Hand to Hold’s custom support group curriculum.
  • Provides bereavement resources and support for families who have experienced a loss in the NICU.
  • Transports materials (including parent bags and resources, event materials, etc) required in the NICU from Hand to Hold’s office, or other locations, as needed.
  • Helps families identify and access medical and therapeutic services in their community.
  • Serves as liaison between Hand to Hold® and hospital NICU staff.
  • Tracks and reports program data within program timelines to collect demographic information and to measure the impact, satisfaction, and overall effectiveness of each program component.

Other Duties

  • Contributes to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
  • Rotates or performs
  • shifts at other local area hospitals as needed.
  • Participates, facilitates, and/or assists at Hand to Hold® or hospital events as required.
  • Helps to recruit volunteers and peer mentors.
  • Submits weekly and monthly reports – timesheets, expense reports – in a timely fashion.
  • Attends all assigned meetings for Hand to Hold® either virtually or in person.
  • Performs other duties as assigned.

Hand to Hold requires all newly-hired employees whose job responsibilities require working in person with contracted entities to be fully vaccinated against COVID-19, Flu, and other required vaccinations. Hand to Hold is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.


  • Bachelor’s degree or equivalent professional work experience required.
  • Personal experience with a child in the NICU is required, must be a NICU Parent.
  • Certification in peer support by the State of Texas, or willingness to complete peer support training (virtual or in person) within the first 90 days, as well as completion of state certification process.
  • Proof of vaccinations and other supporting documentation for hospital credentialing processes.
  • Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
  • Ability to provide culturally competent support and education in English to diverse groups of people, including Hispanic/Latinx, subcontinent Asian, Asian and Black families.
  • Bilingual in English and Spanish is required to meet hospital contracts
  • Work or internship experience in health care, early childhood intervention, or maternal health care programs.
  • Experience working with children and families, including those with disabilities.
  • Willingness to learn and apply best practices in health literacy and medical education.
  • Willingness to learn and abide by best practices in peer support.
  • Ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Ability to maintain confidentiality and professionalism as an ambassador for the organization.
  • Demonstrated excellence in organizational, written, and verbal communication skills.
  • Demonstrated competence with a variety of office tools, including virtual communication and meetings, time scheduling, video conferencing, organizational and project management, and CRM technology.

Additional Information:

  • Open to applicants in the Austin, Texas, metropolitan area.
  • Part-time, Non-exempt hourly position.
  • Estimated at 15 -20 hours per week.
  • Compensation: $22/hour
  • Hand to Hold® is not currently able to offer part-time employee health insurance or benefits.
  • Paid time off is offered plus three office Holidays: New Year’s , Thanksgiving ,and Christmas Day) after the employee introductory period.


Donor Engagement Specialist

The Opportunity

Be an essential part of a purpose-driven, vision-inspired, and mission-led team.

One in seven babies born in the US spends time in the NICU (neonatal intensive care unit).  Parenting a child in the NICU is a traumatic experience that increases a parent’s risk for developing perinatal mood and anxiety disorders (PMADs). Hand to Hold® is a national non-profit 501(c)(3) organization that provides compassionate in-person and virtual support to NICU and bereaved parents before, during and after a NICU stay.  This early intervention mental health support is available at no cost to NICU families across the United States.

As a Best Place for Working Parents® business for three consecutive years (2022-2024), our dynamic, growing organization seeks a Donor Engagement Specialist to join our team in Austin, TX. Reporting to the Chief Growth Officer, this person will play a vital role in helping to bring our 3-year strategic plan to life by leading and executing an integrated donor engagement strategy to recruit and retain individual donors through a meaningful donor experience.

The successful candidate will be a self-starter who demonstrates a high degree of proactivity, works well in a growth minded, collaborative environment and is experienced in developing project management plans from a defined vision and strategy.

As a Donor Engagement Specialist at Hand to Hold, your role will be crucial in raising essential funds for our mission and stewarding the donor experience for National and local (Austin-area) donors. You will contribute to the overall strategic initiatives and play a part in achieving the organization’s growth goals. KPI’s for each area will help celebrate progress.

Here are the essential functions and requirements of the position:

  • Lead, manage and execute fundraising for individual donors and provide Hand to Hold donors with a meaningful, high-touch donor experience. Track donor engagement through moves management in CRM and progress related to specific metrics.
  • Develop, manage, and grow the Hand to Hold Giving Society: Nurture and grow a pipeline of relationships with donors at the $250-$7500 annual gift level while strategically working to increase their contributions and giving experience with Hand to Hold
  • Support the gift level pipeline process for $7,500+ level as part of career development. Work directly with the Executive Director/CEO to support acquisition and stewardship.
  • Individual Donor Growth: The role will focus on building donor relationships and stewardship to convert into meaningful gifts for Hand to Hold to maintain and grow its mission. Donor growth (quantity), donor conversion (% of donor list) and average donation (dollars).
  • Individual Donor Retention: The role will focus on individual giving strategies, nurturing relationships with individual donors, and developing strategies to increase loyalty and engagement. This could involve donor stewardship activities, and implementing personalized cultivation and recognition initiatives.
  • Champion the individual donor campaigns from start to finish. This will be done through dynamic, targeted local and national appeals, including direct mail, digital email, social media campaigns, phone calls, text communications and face-to-face. Creative development is handled by other team members but this role will be responsible for inspiring campaign briefs and providing clear strategy, direction and goals for each campaign.
  • Utilize research and donor insights: Gather and interpret research and insights to develop donor fundraising plans, improve methods, and maximize return on fundraising investment.
  • Collaborate with the full Growth team which consists of marketing, events, grants, corporate partnerships, tech products, and online store. Position will be expected to work within and across functional department teams.
  • Document and share donor campaign results: Provide post campaign feedback on what worked well and areas for improvement to facilitate continuous learning and growth through the plus/delta process.
  • Create and manage an annual calendar of campaign and activation plans to create visibility with department teams and identify opportunities to integrate donor engagement into local and national plans


We Want You to Have

  • Personal experience with the Mission: Having personal experience with a child or loved one in the NICU is preferred.
  • Bachelor’s degree in Marketing, Communications, or Business is preferred.  Relevant work experience may suffice.
  • Career-minded individual: Motivated for learning and skill development as opportunities for advancement based on demonstrated performance are available.

Pay & Benefits:

  • Full-time, exempt, salaried position of $50,000 open to applicants in the Austin, Texas metropolitan area
  • Benefits provided include
    • Generous time off:
      • 15 days paid time off
      • Monthly sick time accrual
      • 15 paid holidays per year plus all working days after Christmas Day through New Year’s Day
      • Summer Fridays & more
    • Insurance
      • Fully paid Medical Insurance for employee
      • Monthly stipend for ancillary benefits of employee’s choice
        • May include Life Insurance (whole or term), dental, vision, accident insurance & more
      • Flexible work schedule, professional development opportunities & team building activities


Physical Demands:

You should be able to reach the 2nd-floor office space by stairs (no elevator access) multiple times daily or use the 1st-floor office space.

Hand to Hold is dedicated to hiring a diverse workforce that reflects the diverse families that we support through our mission.  We are thought leaders and change makers. We embrace change and are always learning, developing, and evolving to champion a world where all NICU families thrive.


We Need You to Have

  • Exceptional verbal and written communication skills with great attention to detail.
  • Three to five years equivalent experience in nonprofit fundraising focused on individual donors.
  • Two to three years of experience and proficiency working with a database or CRM tool (HubSpot experience a plus).
  • Strong analytical skills: Possess the ability to analyze data, determine insights from donation data and make decisions based on facts and informed hypotheses.
  • Skilled project management: Experience managing complex projects with measurable success and program growth.
  • Strong commitment to the ethical handling and management of donor information.
  • A strong desire for donor stewardship and creating a memorable donor experience both in-person and online.
  • Embody qualities of integrity, professionalism, credibility, and a strong commitment to Hand to Hold’s mission.


Salary Description

$50,000 per year


This page was last modified on Feb 5, 2024 @ 10:25 am. If you see any information that needs to be updated or corrected, please contact