Jobs

Are you looking to make a difference in the lives of families who have had a loss or a baby in the NICU? We invite you to consider joining our team.

Here at Hand to Hold, our success comes from passionate team members who demonstrate strong initiative and responsibility, plus the ability to adapt and face challenges as our organization grows.

Current Job Openings

Director of Programs

Hand to Hold, a national NICU family support non-profit, seeks a full-time Director of Programs. Managing a growing staff of program team members, the candidate will primarily be responsible for the success of program operations and establishing standards of performance across all programs. The candidate will also serve as a key external face of Hand to Hold, managing community-based relationships with other organizations and associations who also work with NICU families.

Reporting to the Executive Director, the Director of Programs will oversee the general management and strategic direction of all program areas, which includes program development, delivery and evaluation. Responsibilities include a heavy emphasis on team management, account management, budget setting, quality control, and metrics. The position is part of the senior management team that drives overall strategy for the organization.

This full-time paid position will be instrumental in ensuring consistent and effective internal processes and communications in order to strengthen Hand to Hold’s programs and position the organization for continued success. Personal experience with Hand to Hold’s mission is preferred.

Responsibilities:

  • Provide strategic direction and general management of all program areas.
  • Set and manage annual budget for all program areas.
  • Supervise and support program team members in helping to serve NICU families.
  • Manage the development of internal content and resources that support programs and services offered to NICU families.
  • Set vision and develop and implement new programs that support Hand to Hold’s mission.
  • Collaborate with development team to pursue grants that can support program expansion and growth. Manage implementation of new and expanded programs to meet grant requirements.
  • Provide direction in creating new educational materials for families.
  • Develop measurement strategies, manage tracking of program data to measure impact, performance and overall effectiveness of all programs, and report findings to management team and customers.
  • Represent Hand to Hold at conferences and in sales meetings, as needed. Be available for speaking opportunities.
  • Serve as staff lead for Programs Committee. Participate in Board of Directors meetings, as needed.


Qualifications:

  • Bachelor’s degree required. Master’s degree preferred.
  • Minimum of 10 years work experience with at least 3 years in a team management role. Work experience in health care, early childhood intervention, or maternal health care programs preferred.
  • Demonstrated success developing and evaluating program models and selecting and successfully operationalizing innovative programs.
  • Proficient in using technology as a management reporting tool and experience working with staff to develop and implement program evaluation systems.
  • Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.
  • Willingness to learn and apply best practices in health literacy and medical education.
  • Willingness to learn and abide by best practices in peer support.
  • Excellent verbal and written communication skills with exceptional attention to details.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU is preferred.


Please send resume and cover letter to jobs@handtohold.org.

Ambassador - Dallas (part-time)

Hand to Hold, a national NICU family support non-profit, seeks a part-time Ambassador to fulfill our contractual agreement with Baylor Scott & White in Dallas. This position will provide peer psycho-social support and education for NICU families in partnership with Baylor hospital staff. Support may be provided in both community and hospital settings either one-on-one or in a group. The Ambassador’s primary responsibilities will include visiting families one-on-one at their baby’s bedside, facilitating weekly support programs, distributing milestone beads and hosting holiday events, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family.

There are also reporting requirements to supervisors and hospital staff about the interactions. The Ambassador will be required to track and report data about their interactions with patients’ families to measure impact, performance and overall effectiveness of the support they provide.

The Ambassador will serve as Hand to Hold’s primary representative at Baylor for NICU staff and NICU families in conjunction with other Dallas Ambassadors. This candidate must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values on behalf of the entire organization.

The position is hourly and estimated to be 10 to 15 hours per week. In this role, qualified applicants are required to be available to serve shifts at Baylor up to three times per week. Strong preference is given for someone who is eager to apply support and verbal communication skills in a non-profit environment. The applicant should be able to take direction, work well with others virtually, be professional and work efficiently.

This part-time paid position will be responsible for serving NICU families and expanding awareness of Hand to Hold’s mission. Personal experience with Hand to Hold’s mission is required. Preference will be given to bilingual candidates that speak both English and Spanish.

Essential Functions:

  • Provide support and encouragement to families during their NICU stay.
  • Identify and provide timely and effective peer psycho-social support and interventions for families.
  • Disburse Hand to Hold resources and NICU Milestone beads to parents and families in the NICU.
  • Facilitate support groups using Hand to Hold’s custom support group curriculum.
  • Facilitate sibling events using Hand to Hold’s custom sibling support curriculum.
  • Provide bereavement support for families who have experienced a loss at any point in pregnancy or early infancy.
  • Serve as liaison between Hand to Hold and NICU staff.
  • Track and report program data to measure impact, performance and overall effectiveness of the program.


Requirements:

  • Bachelor’s degree or equivalent work experience required.
  • Personal experience with a child or loved one in the NICU is required.
  • Ability to provide culturally-competent support and education in English. Bilingual in English and Spanish is preferred.
  • Work or internship experience in health care, early childhood intervention, or maternal health care programs.
  • Licensure or experience in the perinatal or mental health fields is preferred.
  • Experience working with children and families, including those with disabilities.
  • Willingness to learn and apply best practices in health literacy and medical education.
  • Willingness to learn and abide by best practices in peer support.
  • Ability to work both independently and on teams.
  • Ability to think proactively, address problems creatively, and take initiative appropriately.
  • Demonstrated excellence in organizational skills and verbal communication skills.

To apply, send resume to jobs@handtohold.org.

 

 

NICU Outreach Coordinator

Hand to Hold, a national NICU family support non-profit, seeks a full-time NICU Outreach Coordinator responsible for growing and maintaining hospital relationships for access to Hand to Hold’s free and value-added services, including peer support training, online store resources and milestone bead packages, and the Ambassador Program. This responsibility includes the success of program sales and meeting or exceeding budget goals each year.

Reporting to the Director of Development, the NICU Outreach Coordinator will develop and implement plans to promote and sell Hand to Hold’s products and services available for use by NICU staff. This candidate will serve as a front-line contact for the NICU healthcare community and ensure we are meeting their needs with our products and services. This also includes identifying and planning Hand to Hold’s participation at industry conferences to increase our awareness among this community. Personal experience with Hand to Hold’s mission is a plus.

Responsibilities

  • Responsible for outreach to hospitals to communicate about Hand to Hold’s free resources for families and to determine their interest in value-added services.
  • Leverage email, social media and other outbound methods to communicate and generate new business and to up sale to existing accounts.
  • Work with marketing staff to develop and update sales and marketing collateral and messaging for use in hospital outreach.
  • Promote and sell Hand to Hold offerings to hospital staff. Manage the hospital sales pipeline and report on progress against sales goals set by Director of Development.
  • Maintain relationships with customers who have ordered from Hand to Hold in the past. Answer customer’s questions about products, prices, availability, and correct usage.
  • Coordinate with fulfillment team to ensure customer orders are delivered accurately and in a timely manner.
  • Research customer business needs and evaluate market trends to recommend products and services for future development.
  • Stay informed of market conditions, product innovations, and competitor’s products, prices, and sales.
  • Identify, budget for, and schedule participation at conferences where it will be beneficial for Hand to Hold to exhibit. Handle logistics and preparation for conference attendance and attend, as needed. Follow up with all contacts made at conferences.

Qualifications

  • Bachelor’s degree or comparable experience in marketing or account management.
  • Excellent verbal and written communication skills with exceptional attention to details.
  • Strong organizational and account tracking skills.
  • Ability to work collaboratively with a team.
  • Proficient in using technology as a management reporting tool and experience working with staff to develop and implement pipeline evaluation systems.
  • Experience with various sales and marketing techniques.
  • Previous nonprofit experience a huge plus.
  • Available to travel for sales meetings and conferences.
  • Expected to maintain office hours, when not traveling.
  • Personal qualities of integrity, credibility, and a commitment to and passion for Hand to Hold’s mission.
  • Personal experience with a child or loved one in the NICU is preferred.

To apply, send cover letter and resume to jobs@handtohold.org.

This page was last modified on Jun 27, 2018 @ 9:44 am. If you see any information that needs to be updated or corrected, please contact info@handtohold.org.